Deal Desk Strategy and Operations Senior Manager, ServiceNow
$143.3-250.7k
+ Variable/Incentive compensation; Salary applicable to candidates based in the Bay Area only and may vary by other locations
Cloud-based digital workflows for enterprises
Job no longer available
Cloud-based digital workflows for enterprises
1001+ employees
Job no longer available
$143.3-250.7k
+ Variable/Incentive compensation; Salary applicable to candidates based in the Bay Area only and may vary by other locations
1001+ employees
Company mission
To transform IT to revolutionise the enterprise.
Role
Who you are
- 8+ years of related experience
- MBA, BS in Finance, Economics, or related and relevant areas
- A thorough understanding of the quote to cash process flow
- A balanced game theory mentality with ability to uncover nuanced risks
- Strong business acumen with excellent communication skills – verbal and written using Excel, Word, and PowerPoint as examples
- Strong logic and analytical abilities
- Adeptness at business partnering and collaborating with cross functional teams, building meaningful business relationships and influence using flexible communication styles
- Self-motivation, dependability with deliverables and deadlines, and ability to multi-task
- A candidate who is: creative, self-driven, and a problem solver
What the job involves
- Come join the Global Deal Desk Strategy and Operations team which serves a critical role in the deal execution life cycle
- As a member of this team, you will strive to ensure operational efficiency for Global Deal Desk by developing guidance, process, engagement models and the tools needed to run the Deal Desk organization
- The ideal candidate for this role is a data driven individual with proficiency in designing, creating, and analyzing operational reports and has a meaningful familiarity with quote to cash deal structuring processes
- The candidate will apply that experience to evolve policies, processes, and implement tools and resources to improve Global Deal Desk team efficiency in the execution of complex and critical non-standard deal structures
- This individual contributor role will not work specific deals but will work to make processes efficient and clear for those that do work specific deals
- Build reporting capabilities and metric to monitor and provide insight to the Deal Desk and our customers
- Develop metrics, conduct trend analysis, and develop repeatable reporting models to assist leadership in decision making
- Analyze data to identify operational efficiency improvement opportunities for the Global Deal Desk team
- Proactively identify obstacles to Deal Desk efficiency, create solutions, and drive enablement for improvement
- Use data to provide deal guidance and sales leadership insights to improve the overall health of the deals we execute
- On behalf of Deal Desk, continuously evaluate, propose, and collaborate on enhancements to policies and processes as the company’s product, pricing, and sales environment evolves
- Build cross-functional consensus around innovative ideas and initiatives that involve Deal Desk and ensure alignment of Deal Desk policy to company strategy
- Assist on transformation projects such as CPQ and CLM implementation
- Design, Implement, and Test an innovative tool for Deal Desk engagement with sales and cross functional teams
- Author playbooks to address customer negotiation issues, process documentation, and other enablement material for the benefit of the Global Deal Desk team
Our take
ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations, transforming old, manual ways of working into modern digital workflows. The company was founded in 2004 with a vision to build a cloud-based platform that would enable regular people to route work effectively through the enterprise.
Much as Salesforce enables a company to manage its external clients by keeping a record of all contacts and interactions, ServiceNow promises an internal system to meet the needs of employees. It has succeeded in claiming half the market, setting itself apart from legacy IT service-management software players like BMC Software, Hewlett Packard Enterprise, Cherwell Software and CA Technologies.
The company's success comes from two product traits: simplicity and customisability. ServiceNow's IT tools don't require the IT department to set them up. Once running, they offer a single collection centre for requests, data points and checklists, all of which can in turn be analysed by algorithms to predict needs, flag concerns and measure efficiency.
The company has more than 7500 customers, including 80% of the Fortune 500 list of the United States' largest corporations. ServiceNow now looks to increase its revenue threefold in upcoming years and has entered into a 5-year partnership plan with Visa, beginning with the launch of a Visa-integrated dispute resolution solution for issuers. The company is prioritising organic growth over mergers and acquisitions, with a target revenue of $15 billion, something which its Visa partnership will no doubt aid in achieving.
Freddie
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2012
$11m
GROWTH EQUITY VC
Feb 2012
$17.9m
GROWTH EQUITY VC
Total funding: $83.8m
Company benefits
- Commuter benefits
- Annual learning stipends
- Work from home opportunities
- Generous family leave
- Matched donations
- Flexible PTO
- 401(k) matching
- Paid volunteer time
Company HQ
Santa Clara, CA
Leadership
Fred Luddy
(Founder & Chairman Of The Board)Previously Software Developer at Amdahl Corporation for 4 years and CTO at Peregrine Systems for 13 years.
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