Customer Success Manager, Constructor.io
EMEA
Including stock options
eCommerce product discovery solutions
Open for applications
eCommerce product discovery solutions
501-1000 employees
Open for applications
Including stock options
501-1000 employees
Company mission
To help eCommerce and media site owners give their customers a better way to find products more quickly, more easily, and more intuitively.
Role
Who you are
- You’re a jack-of-all-trades with a passion for cool technology and interacting with people and making them happy
- You’re a self-starter who’s good at triaging problems and working on the most important one
- You’ve worked directly with customers for a long time and are comfortable being the face of the company to them
- One of the things that pleases you most in life is customers successfully using your product, being thrilled with its value, and telling you they’re happy they partnered with you
- Further, you’re a curious person, and you’d love the opportunity to work with a technology team that includes data scientists, algorithm experts, back-end and front-end engineers to expand your knowledge
- A minimum of three years professional experience dealing directly with customers and large organizations in a role within customer success, technical account management, or solutions consulting
- Excellent communication and interpersonal skills
- Know what an API is and have interacted with them before
- Excellent ability to quickly understand the different roles in an organization, focus on the ones most important to a task, and craft clear narrative to get people behind your ideas
- Ability to convince and motivate those around you to do what you know is right
- Enjoy interacting with customers and solving new problems daily
- Ability and desire to learn quickly, think outside the box, and come up with solutions to problem
- Located in EMEA
- Preferably fluent in German
What the job involves
- As a Customer Success Manager, you’ll be joining a rapidly growing team that helps our customers increase their revenue by improving the search and product discovery experiences of their websites and mobile apps through integrating with our services
- Your specific responsibilities will include:
- Repaying our customers’ trust through ensuring they get live with our product and are thrilled with the results
- Understand the needs and roles within the enterprise organizations we work with and help to manage prioritizations and misalignments. If two people within a customer ask for different things, your team must understand how to prioritize for the success of the organization without hurting feelings
- Helping craft and dictate both internal and external narratives for what’s needed to make a customer successful
- Effectively asking for and managing engineering time to ensure important work for customers is prioritized and unimportant requests are resolved with minimal to no engineering resources
- Fielding and troubleshooting customer support requests
- Creating and updating customer documentation and training materials as needed
- Always looking for new ways you can make our integration process more robust and make customers feel even more successful
Our take
Online shopping has vastly increased the reach of stores and put a wealth of products at consumer’s fingertips. However, tedious searches are one cause for online carts to be abandoned before purchase. Constructor.io, founded in 2015, builds technology to counter the search element behind these unfinished purchases, with a powerful product discovery platform for eCommerce businesses.
eCommerce searching is generally poor, lagging behind the power of large search engines, in part due to low system intelligence. Constructor.io’s search employs AI, machine learning and natural language processing to return relevant results for search and browse functions, as well as for recommendations and autosuggest. A host of other novel search technologies have launched recently, but Constructor remains the leader in the space, with significant backing and high levels of growth.
Constructor.io already serves big-name customers including Sephora and Walmart’s Bonobos. And its raised impressive funding that it intends to use to expand operations and business reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Jun 2024
$25m
SERIES B
Sep 2021
$55m
SERIES A
Total funding: $86.1m
Company benefits
- Unlimited vacation time: We provide unlimited vacation time, unlimited sick time, and a minimum of 10 paid holidays every year. Also, take 3 mandatory weeks off per year!
- Company-Sponsored Health Coverage: Constructor pays for 99% of our United States team members’ medical, dental, and vision premiums
- Lifestyle Stipend Program: Constructor supports your optimal work-from-home setup. This includes a yearly Remote Work Stipend + one-time New Hire $500 Setup Stipend, as well as a company-issued Apple laptop
- Career Development Stipend: On top of our Lifestyle Stipend, Constructor also provides a Yearly Learning & Development $500 Stipend
- Choose Where You Live: Constructor is a 100% remote-first company. You can live and work from wherever you want
- Parental Leave: Constructor provides paid parental leave for any qualified team member
- 94% Team Member Retention Rate: Join a team where the grand majority of members choose to stay, thriving in a culture that values and supports your growth and success
Company values
- We get to the right answer empathetically: We strive to get to the right answer, regardless of who proposed it. We make it easy for others to be able to accept our idea without losing face or hurting ego.
- We’re passionate in owning our work and making it have an impact: We care that what we create gets seen by the world. We ask for help, follow-up, hustle until it’s in front of users. We take initiative, even when we think someone else should do it. If we find something we don’t like, we make it better.
- We enjoy what we do: We love the problems we get to solve. Most people aren’t lucky enough to work on something this interesting. We create an environment that lets co-workers enjoy their work as much as we do.
Company HQ
Financial District, San Francisco, CA
Leadership
Eli Finkelshteyn
(Co-Founder & CEO)Experienced Data Scientist and Engineer. Ran Eli Does Data, a data science consulting firm. Has worked for Shutterstock and Tumblr.
Dan McCormick
(Co-Founder & CISO)Former Consultant at Content.Market. Worked at Shutterstock for over 8 years including as an Adviser in the CTO's Office. Previously founded PostPin, Trademark Safeguard and Particular Personals.
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