Senior Program Manager, Axonius

• At least 10 years industry experience in GTM operations, customer success, program management role within software and/or technology industry
• Strong understanding of how to use project management tools and processes
• Basic understanding of data formats and structures (JSON, CSV, SQL/NoSQL, etc.)
• Knowledge of software development and backend product metrics
• Strong verbal and written communication skills
• Capable of presenting technical information to technical and non-technical audiences
• Self driven problem solver who thrives in a fast paced environment
• Provide a customer focused approach and a strong sense of ownership over customer results
• Understanding of how to use data sets and data strategy to effectively extract useful information
• Demonstrate critical thinking skills and systems/process design

Desirable

• As part of our rapid growth we are looking for a Senior Customer Success Program Manager to join our team!
• As a CS Program Manager, you partner with the Vice President of Customer Success to lead the development effort of Axonius’ post-sales customer programs
• These programs are the foundation of customer adoption and retention
• Will report to the Global Vice President of Operations supporting our CCO organization
• Development and continuous improvement of Customer Success programs
• Creation of short and long term strategy for customer success programs including development of detailed project plans and release cycles for enhancements
• Partner with customer success leaders, product managers, support and other cross-functional teams to provide enhancements to both proactive and reactive customer programs
• Lead the integration effort for customer programs into systems and tools used by customer success and cross-functional teams
• Gather feedback on efficacy of the programs along with reporting metrics to senior leadership
• Partner with customer success personnel to develop customer journey playbooks
• Develop new processes and collaborate with Enablement organization to create training materials for customer success and cross-functional teams
• Lead the continuous improvement of the customer account risk program including developing standardized risk mitigation playbooks