Account Manager , Adthena

• 2 - 5 years of experience in an Account Management/ Sales or equivalent role
• Strong commercial understanding, negotiation and objection handling skills
• Proven ability to hit upsell / retention KPI’s and nurture Customers long term
• Strong confident communication skills, both verbal and written
• Ability to engage with senior stakeholders, including C - Level
• Ability to think on their feet, problem solve creatively and build compelling business cases
• Strong fact-finding, active listening and discovery skills
• Attention to detail with a sense of urgency and accountability
• CRM management
• Experience working across a large and varied portfolio of clients
• Previous experience in relationship management
• Management of renewal cycle and commercial negotiations
• Comfortable working with data, with the ability to identify trends and make insight-driven recommendations

Desirable

• Working as part of a dedicated team focused on customer retention, growth and risk management, you will operate with autonomy while feeding back & being supported by the Director of Account management
• As Account Manager, your objective is to strategically manage your book of business, working collaboratively with Customer Success Managers to avoid churn risk to ensure positive customer health and account expansion
• Being part of the Customer function you will have the opportunity to earn through upsell and retention performance. Focus on your allocated clients to capitalise on these opportunities as they arise
• Ownership of small and medium customers, totalling £900k in ARR
• Deliver retention in excess of 90% each financial quarter for renewing clients in your allocated book of business (25 - 30 customers)
• Working across various verticals, with both clients direct and agencies at several levels (including C suite) to understand both overt and discreet needs
• An ability to foster and build strategic relationships to understand and record Adthena’s impact on outcomes and results. To ensure ongoing satisfaction to aid in the renewal of engagements
• Work closely with internal stakeholders (CS, Product, Finance) on renewal strategy
• Build relationships with senior and economic stakeholders
• Identify risks and opportunities by customer
• Create and execute on recovery plans for clients who are deemed at a risk
• Produce and present business reviews
• Plan and execute strategic growth plans for existing client base
• Negotiate commercials and terms of engagement
• Monitor client health and forecast retention rates
• Ensuring client awareness of product innovations and services available
• Reporting to: Anna Dutton, Director of AM EMEA

• Interviews: 4 stages, totalling around 2.5 hours over 2 weeks