Technical Support Specialist, Chowbus
CA$60-70k
Restaurant POS & management system
Open for applications
Restaurant POS & management system
101-200 employees
Open for applications
CA$60-70k
101-200 employees
Company mission
To help diners to discover new and exquisite dishes, and to give traditional mom-and-pop restaurants a fighting chance to succeed without compromising who they truly are.
Role
Who you are
- 1–3+ years of hands on experience in customer, product, or technical support (SaaS experience preferred)
- Strong troubleshooting skills and proficiency with CRM tools like Salesforce
- Exceptional communication skills, with a friendly and professional tone
- A passion for technology and delivering outstanding client experiences
- Working Conditions: May occasionally travel to client site for trouble shooting
- Fluent in Chinese and English required
What the job involves
- We are hiring a Technical Support Specialist who will be responsible for working with our customers and internal teams to support our POS retail needs
- This individual will be involved with phone support for application/software issues, documentation, troubleshooting and installation of hardware and software, and internal testing/troubleshooting of the system
- Merchant Onboarding & Setup: Guide merchants through the full lifecycle, including hardware installation, software configuration, and platform training
- Strategic Success Management: Monitor client health, lead business reviews, and drive adoption strategies to ensure long-term retention and growth
- Technical & Product Support: Resolve complex technical inquiries via chat/email, facilitate platform walkthroughs, and assist with campaign management
- Provide occasional onsite support for escalated issues and solution coordination
- Cross-functional Collaboration: Act as the voice of the customer to collaborate with internal teams for improvements
- Account Optimization: Drive campaign execution and help merchants optimize their usage for maximum value
Our take
Originally founded to expand the customer base of “mom and pop” Asian food restaurants, Chowbus has grown to become a delivery, pickup, and point-of-sale technology company. By evolving its services, it has weathered the customer drought of COVID-19.
Chowbus’s POS technology claims to save business owners up to $8000 a month in labour costs whilst enabling businesses to grow by around 25%. Its takeaway app provides customers with a way to select food from various restaurants in one order, a novel concept that differentiates the company from large competitors.
Its focus on Asian food provides Chowbus with a unique identity within the market, and its acquisition by Fantuan, an Asian food-focused marketplace based in Canada, will aid Chowbus’s growth intentions. With $120 million in ARR recorded in 2025, its focused approach and evolving services have served up a winner.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 8 rounds)
Mar 2026
$81m
LATE VC
Aug 2023
$40m
LATE VC
Total funding: $204.6m
Company benefits
- Medical, dental, and vision insurance
- 401(k)
- 100% employer-paid Short-Term Disability (STD)
- 100% employer-paid Life Insurance and option for additional employee-paid Life Insurance
- 100% employer-paid Accidental Death and Dismemberment (AD&D) Insurance and option for additional employee-paid AD&D Insurance
- Company holidays
- Birthday off
- Paid Parental Leave
- Flexible Paid Time Off (PTO)
- Employee Assistance Program (EAP)
- Fuel reimbursement
Company HQ
Chicago Loop, Chicago, IL
Leadership
Suyu Zhang
(Co-Founder & CTO)Previously iOS Engineer at Raise.com, Co-Founder & CTO at Weelio, and iOS Engineer at AKTA and After School App.
Linxin Wen
(Co-Founder & CEO)Previosuly Studied at Education Illinois Tech Stuart School of Business
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