Technical Customer Success Manager, Runway
$150-200k
+ Equity
AI-powered creativity tools
Be an early applicant
AI-powered creativity tools
101-200 employees
Be an early applicant
$150-200k
+ Equity
101-200 employees
Company mission
To ensure that anyone anywhere can tell their stories.
Role
Who you are
- Proven track record in customer success, sales engineering, or account management in high-growth technology companies
- Hands-on experience working with APIs, understanding of coding concepts, and basic proficiency in at least one scripting language (Python, JavaScript, or similar)
- Experience building analytics dashboards and deriving insights from customer data; SQL and data visualization expertise strongly preferred
- Strong project management and organizational skills
- Outstanding communication skills with the ability to explain complex technical concepts to diverse audiences
- Bias toward action with the ability to move quickly while maintaining quality
- Intellectual curiosity and continuous learning mindset
What the job involves
- We’re looking for a Technical Customer Success visionary to join our fast-moving team of product experts, creators, and engineers to redefine what's possible with generative content
- You will join a growing commercial team focused on unlocking transformative workflows for our customers
- You will serve as the primary point of contact for customers while architecting use cases and solutions to drive value and growth
- You'll be instrumental in ensuring our customers achieve maximum value from Runway while fostering long-term partnerships
- At Runway, we are building the future in real-time
- You will drive that growth by thinking from first principles, navigating ambiguity, and turning complex technical challenges into customer success stories that reshape entire industries
- Serve as the trusted advisor for our enterprise customers and API partners, becoming their go-to expert for navigating the rapidly evolving AI landscape by enabling a collaborative day-to-day experience and providing solutions to their questions
- Build technical proofs of concept and leverage your knowledge of Runway and APIs to help customers understand how to embed Runway into their workflows
- Uncover valuable use cases and breakthrough applications by diving deep into customer challenges and thinking creatively about how our technology can solve a wide range of problems
- Partner with the broader commercial team to design and execute on sophisticated post-sales strategies that drive measurable product adoption, engagement, and revenue expansion across our enterprise portfolio
- Design and execute innovative customer engagement initiatives: hackathons that spark creativity, community events that build ecosystems, QBRs that demonstrate transformative ROI
- Create scalable, data-informed engagement strategies that can grow with our rapidly expanding customer base, leveraging analytics to evaluate customer health and identify critical goals to drive customer happiness
- Champion our customers internally by translating their feedback into actionable product insights that shape our roadmap
- Master every aspect of the Runway platform to become the definitive expert on our workflows, use cases, and technical implementation
Application process
- During our interview process, you'll have several chances to get acquainted with the Runway product and use all the features our team has built - and that starts now!
- As part of your application, instead of a cover letter, we ask that you try out the Runway product. Specifically, create a free Runway account and generate one video using our Text/Image to Video feature. The clip should be five seconds long and can be about anything you want! Please share a public link in your application for our team to review
Our take
Runway is revolutionizing content creation and video editing with machine learning, harnessing the expansive capabilities of web-based tools. At the forefront of this transformation, the startup offers a suite of AI-powered editing tools tailored for designers, artists, and creators, setting itself apart in an industry dominated by enterprise-focused software solutions.
The company has rapidly gained recognition among some of the world's largest brands, including R/GA, New Balance, Google, and IBM, by appealing directly to creative professionals. This approach has not only solidified Runway's position in the market but also facilitated its integration into the design curricula of esteemed institutions such as NYU, RISD< and MIT.
In a testament to its growing influence and success, Runway achieved unicorn status in 2023 following a landmark $100M funding round, which valued the company at $1.5BThis milestone not only reflects investor confidence but also positions Runway to expand its innovative tools and further democratize access to advanced video editing capabilities globally.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Apr 2025
$308m
SERIES D
Jun 2023
$141m
SERIES C
Total funding: $546.5m
Company benefits
- 100% medical, dental, and vision coverage: We cover 100% of medical, dental and vision for our US employees AND their dependents. Based on the plans selected, we have complimentary mental health benefits and a free One Medical membership
- Unlimited days of PTO: We have unlimited PTO with a minimum of 15 days a year. We also have a paid sabbatical program after employees have been with Runway for 3 years and again after 5 years. And of course, we can't forget about Summer Fridays
- 401k Matching, 3% matching: Plan for the future! We provide a 3% 401K match for our US based employees
- Remote $250 stipend: All of our employees outside of commuting distance to the office, can expense up to $250 per month on co-working spaces, lunch or groceries, and internet connection
- Donations supporting our community: Beyond our employees, we have a commitment to our communities. Every quarter, Runway employees choose an organization for the company to support through a donation
- Custom setup, tech setup stipend: In addition to the choice of laptop, all employees get a stipend to customize their tech set up as they want
- Parental leave for all parents: We offer 16 weeks of fully paid parental leave plus a gradual return to work plan. This coverage is for all parents, regardless of how a child is brought into the family
- L&D $600 stipend: We’re investing in our employees’ long term growth by giving every employee $600 per year to spend on their personal or professional development. That means conferences, courses, and books, oh my!
- Wellness $600 stipend: We set ambitious goals and work hard to achieve them, so we believe it’s important to invest in employees’ mental and physical health. The $600 annual wellness stipend can be used for anything from therapy sessions to gym memberships
Company HQ
Civic Center, New York, NY
Leadership
Anastasis Germanidis
(CTO)Trained as a Backend Engineer, they have held roles at Zocdoc, Chartbeat, and Quantcast as well as working as a Machine Learning Researcher in Computer Vision for IBM.
Previously co-founded Deenty, an online booking platform for dentist appointments.
Cristóbal Valenzuela
(CEO)Worked as a Researcher at New York University from 2018 to 2019. Also spent time as a Professor at the UAI School of Design.
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