Director of IT, Wunderkind
$160-200k
Office located in 1 World Trade Center, NY
Performance marketing channel
Be an early applicant
Performance marketing channel
501-1000 employees
Be an early applicant
$160-200k
Office located in 1 World Trade Center, NY
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- Minimum of 10 years of experience in IT support services + team management experience
- Excellent verbal and written communication skills, with the ability to convey technical concepts to non-technical audiences
- A proactive approach to identifying opportunities for technological innovation
- Strong problem solving, critical thinking, project management and decision-making skill
- Expertise with IT ticketing and escalation processes
- Directory Services and Permissions experience
- Strong understanding of Apple enterprise endpoint management concepts (macOS, iOS)
- Strong hands on experience with, Jira and Confluence, Google Workspace, Okta, Zoom, Slack, and Jamf / Intune
- Basic network knowledge (TCP/IP, DNS, VLANs and WAPs)
- If you thrive in a fast-paced environment, enjoy solving complex problems, and love collaborating directly with users, we’d love to hear from you
What the job involves
- Wunderkind is seeking an experienced Director of IT to lead our organization's technology strategy and oversee IT operations
- This role ensures the alignment of technology initiatives with business objectives, while managing the planning, implementation, and maintenance of IT infrastructure, systems, policies, procedures and procurement in conjunction with the CFO
- A key focus is on ensuring the security, reliability, and scalability of our technology solutions
- As the Director of IT, you will develop and manage a team of skilled Support Engineers, fostering strong and positive relationships with in-office and remote employees, while supporting their technological needs
- This role will ensure that Wunderkind and its employees are well-equipped with the tools and resources necessary to deliver exceptional value to our customers
- Identify opportunities to leverage technology for business growth and efficiency
- Provide guidance on emerging technology trends and their implications for WKND
- Oversee the design, deployment, and maintenance of IT systems and infrastructure, including hardware, software, networks, and data centers
- Ensure optimal performance, reliability, and scalability of all IT systems
- Manage IT support services to maintain high levels of user satisfaction
- Identify opportunities to automate routine tasks to increase efficiency and reduce response times
- Manage Jira ticket system, ensuring tickets are resolved and updated daily
- Provide hands-on desktop support for both Windows and Mac environments
- Oversee and support the use of key tools and platforms, including Okta, Google Workspace, Jira, Jamf, Intune, and Zoom
- Manage day-to-day IT requests and incidents, ensuring timely resolution of technical issues
- Assist with onboarding and offboarding employees
- Maintain IT documentation, ensuring up-to-date records of processes, procedures, and ISO/SOC compliance requirements
- Troubleshoot network and connectivity issues as needed
Application process
- Application Review
- Initial Screen
- First Round
- Final Interview
- Reference Check
- Offer Letter
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company HQ
World Trade Center, New York, NY
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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