Customer Success Engineer, Scality
More information about location
Software-defined storage and data management
Be an early applicant
Software-defined storage and data management
201-500 employees
Be an early applicant
More information about location
201-500 employees
Company mission
To build future-proof storage software that every company can use to grow faster and keep data safe - without sacrificing flexibility or performance.
Role
Who you are
- Additional European language is a plus
- Linux Expertise: 5+ years of hands-on experience with Linux/UNIX system administration, including managing large-scale distributed environments
- Hardware Knowledge: Strong understanding of x86 platforms, RAID architecture, and file systems
- Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3
- .Networking Skills: Solid grasp of low-level networking (TCP/IP, bridging, bonding, VLAN)
- High Availability & Containers: Experience with distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes)
- Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large-scale production settings
- Scripting & Automation: Proficiency in scripting (Python, Perl, Shell) and automation tools (SaltStack, Ansible)
- Development (Bonus): C/Java development skills are a plus
- ITIL & Tools: Understanding of ITIL Problem and Change Management processes, and experience with Atlassian tools (Jira, Confluence)
- BS or MS degree in Computer Engineering, Computer Science, or equivalent
- Proven track record of customer-facing professional services delivery or consulting
What the job involves
- Reporting to: Team Manager
- The Customer Success Engineer (CSE) is responsible for designing, building, and delivering our products and third-party solutions to customers
- As part of the Customer Success team, the CSE will participate in the European on-call rotation, and work outside of standard business hours may be required.This role involves working in secure or military environments, so successful candidates must undergo mandatory background screening.Main Focus: As part of the Customer Success team, the CSE provides integration, consulting, training, post-sales professional services and support during the delivery process, to our growing list of customers
- As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers
- He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support
- Documentation: Create, update, and maintain high-quality technical and business documentation, including process, customer architecture, and configuration details after changes
- Communication: Present complex solutions in a business-focused way, set clear expectations, and track action plans—distinguishing Scality’s responsibilities from customer obligations
- Customer Focus: Listen actively to understand and address customer needs before proposing solutions; ensure alignment and acceptance of action plans and outcomes
- Relationship Management: Build positive relationships with internal (e.g., sales) and external (e.g., service providers) stakeholders
- Multitasking: Manage multiple tasks and projects simultaneously, planning service activities from preparation to handover, and documenting lessons learned
- Quality & Accountability: Deliver work to high standards, seek help when needed while maintaining ownership, and adapt to challenges with minimal supervision
- Problem-Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions
- Team Collaboration: Share knowledge through documentation, coaching, and cross-team support (e.g., CSEs, engineers, project managers, sales)
- Flexibility: Adapt to evolving needs and participate in on-call duties (nights/weekends) and outside of Business hour work as required
- Project Management: Knowledge of project management principles, driving post-sales customer interactions and project delivery
- Customer Liaison: Serves as the primary contact for customer delivery within Scality, ensuring accountability for project quality and timelines
- Stakeholder Communication: Maintains clear and effective communication with all stakeholders, including customers and Scality teams
Salary benchmarks
Our take
Managing data at scale is incredibly complex, but software company Scality solves this problem with its purpose-built storage and data management system. Scality offers companies an all-in-one data management experience, which has proven highly popular with enterprises. The company now boasts the likes of Comcast, Bloomberg and Orange among its customers, which is testament to the value of its product. Increased demand for hybrid and multi-cloud data management has allowed the company to grow at considerable pace.
This momentum has been reinforced by a series of recent achievements highlighting both Scality's innovation and execution. Its participation in the Cyberté R&D program positions the company at the forefront of AI-driven, cyber-resilient and sustainable storage, while a strong public-private partnership signal its strategic importance within the EUropean technology ecosystem. At the same time, Scality's exceptional Net Promoter Score of 85 reflects industry-leading customer satisfaction across its core products, even in the most demanding, large-scale environments, Together, these developments point to a business not only keeping pace with the growing complexity of enterprise data, but shaping its future.
Steph
Company Specialist at Welcome to the Jungle
Insights
3% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2021
$20m
SERIES E
Apr 2018
$57.2m
LATE VC
Total funding: $179.2m
Company benefits
- Training stipend
- Foreign language classes
- Opportunities to work from or relocate to another Scality homebase (Paris, San Francisco, Washington DC, London, Tokyo)
- Comprehensive health insurance packages
- Flexible spending accounts for health and dependent care
- Mental health support resources
- Wellness stipend
- Charity donation matching and sports sponsorships
- Work-from-home stipend
- Employee equity offerings
- Retirement savings
- Lunch fund (based on location)
- Generous vacation days
- Company holidays
- Primary and secondary caregiver leave
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Jérome Lecat
(CEO)Previously served as CEO of companies such as UUNET and Bizanga. Is a Board Member of France Digitale.
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