Customer Success Manager, Regal.ai
$120-130k
+ Equity package
More information about location
3-5 days a week in office (NoMad, NY)
AI-powered contact center software
Be an early applicant
AI-powered contact center software
101-200 employees
Be an early applicant
$120-130k
+ Equity package
More information about location
3-5 days a week in office (NoMad, NY)
101-200 employees
Company mission
To reach the right customer with the right message at the right time.
Role
Who you are
- This is a hands-on, data-driven role for someone who enjoys owning relationships and turning insights into action
- 2-3 years of experience in client-facing roles such as Customer Success, Account Management
- Must have experience at a consulting firm or a fast-growing B2B tech company
- Experience supporting renewals and contributing to expansion opportunities
- Comfortable using data to assess performance and explain results to customers
- Clear, confident communicator across technical and non-technical stakeholders
- Organized, proactive, and able to manage multiple accounts and priorities
- Excited to work with AI-driven products and learn quickly in a fast-moving environment
- If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!
What the job involves
- Regal is seeking a Customer Success Manager to manage and grow our existing platform customers through cross-selling and upselling AI Agents
- This role is responsible for driving adoption, retention, and measurable customer outcomes across the post-sale lifecycle
- You’ll work closely with customer operators and revenue leaders to ensure Regal delivers clear ROI, while partnering internally to execute expansion opportunities
- You’ll join Regal at a pivotal moment as customers increasingly adopt AI Voice at scale, giving you the opportunity to work on real, revenue-driving use cases while helping define what great customer success looks like in a rapidly growing category
- Own day-to-day customer success for a defined book of business, with a focus on adoption, retention, and renewals
- Track and communicate customer ROI using performance, behavioral, and revenue data
- Lead regular customer check-ins and QBRs, highlighting wins, risks, and next-step recommendations
- Execute account plans aligned to customer goals and Regal best practices
- Identify expansion opportunities through usage trends and evolving customer needs; partner with Sales to close
- Build strong working relationships with key customer stakeholders; escalate when needed
- Partner cross-functionally with Implementation, Support, Product, and Sales to deliver a smooth customer experience
- Surface product feedback and common challenges to help improve Regal’s platform and processes
Our take
Regal provides AI-driven contact center software that delivers personalized, high-touch interactions at scale. Unlike traditional systems that rely on impersonal automation, Regal's AI Agents tailor conversations to individual needs.
The platform features 24/7 availability, infinite voice concurrency and integrations with over 40 systems. This allows businesses to scale while providing them with peace of mind. This blend of automation and personalization means users can improve operational efficiency and keep customer interactions both cost-effective and human-like.
Backed by significant funding and driving engagement for big-name clients like Google and Harvard (through Podium Education), Regal is raring to expand in order to solidify its position as a leader in the next-gen customer service space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- 401k plan
- Flexible PTO & 11 paid holidays
- Medical, dental, vision insurance (80% covered by Regal for individuals and all dependents!)
- Paid parental leave
- Growth Mindset learning and development stipend
- Happy hours, team outings, & annual off-sites!
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Civic Center, New York, NY
Leadership
Alex Levin
(Co-Founder & CEO)Previously they worked as an SVP of Growth at Angi and Handy HQ. Prior to that, they were a Director of Global Sales and Marketing at Titan Steel Corporation.
Rebecca Greene
(Co-Founder & CTO)Previously the CPO at Handy HQ, as well as a Senior Product Manager at Amazon and an Associate at Booz & Company.
Salary benchmarks
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