Senior Technical Support Analyst, Workday

User Experience

$110.5-165.8k

May be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants

iOS

Android

NetSuite

Oracle

SAP

Confluence

Zuora

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in Pleasanton, CA

Enterprise AI platform for managing HR and finance

Job no longer available

Enterprise AI platform for managing HR and finance

1001+ employees

B2BHRInternal toolsAnalyticsFinancial ServicesCloud Computing

Job no longer available

$110.5-165.8k

May be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants

iOS

Android

NetSuite

Oracle

SAP

Confluence

Zuora

Senior and Expert level

San Francisco Bay Area

More information about location

Office located in Pleasanton, CA

1001+ employees

B2BHRInternal toolsAnalyticsFinancial ServicesCloud Computing

Company mission

To leverage the power of AI to elevate humans and supercharge work, moving business forever forward.

Job

Company

Role

Who you are

The Technical Support Analyst will also ensure outstanding customer experience through strong and timely communication on the status of issues as well as customer concerns, until an acceptable solution is delivered
Bachelor Degree in one of the following: Computer Science, Information Management, Statistics or Mathematics or relevant work experience
7+ years of customer support engineering experience, providing technical support for software and environment issues for enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone stone
Project Management, knowledge article creation and escalation management experience
Advanced understanding of Mobile software such as iOS and Android
Advanced understanding of all browsers and use of developer tools
Experience with documentation and creating Confluence pages
Passion for web or application development
Excellent problem solving, analytical and troubleshooting skills
Ability to absorb new technology and features
Capable of excelling in a fast paced environment
Demonstrated technical hands on experience with system or applications
Collaborate and communicate effectively across multiple technical teams
Good Interpersonal and prioritization skills
Demonstrable ability to drive issues towards resolution in a timely manner

What the job involves

Provide technical support to customers and consultants on complex products and applications. This includes diagnose and solve highly technical and sophisticated software issues, report operational issues/product defects to Engineering teams, and collaborate with multiple partners through resolution
Developing product expertise in various Workday products, including but not limited to, User Interface, Authentication (Native, SAML, Openid, Multi Factor, etc.), Mobile Devices
Driving and participating in the product defect/improvement process with Development by accurately identifying defects and enhancements and communicating status to customers
Collaborating with multiple teams throughout the Product life cycle, including NOC, development, Product Management and Program Management
Tracking and handling customer reported issues via our case management system adhering to standard methodologies
Participating in our global 24/7 support program

Our take

Workday is a cloud-based software vendor that provides management of workforces and finances. The company uses a single database for workforce management and financial management to offer integration and optimize business intelligence across companies. It has added to the packages and tools it offers over the years, providing analytic options that allow companies to combine third-party data with information collected by Workday.

The company has also grown through acquisitions and partnerships to broaden its capabilities.. Most recently, in 2025 it purchases Sana, an AI-driven enterprise knowledge and learning platform, to create a "new front door for work". This acquisition allows Workday to integrate Sana's AI-powered search, agents, and learning capabilities with its own data and workflows, allowing employees to access information, automate tasks, and complete their day entirely within Workday.

Through a combination of strategic acquisitions and in-house development, WOrkday has built a comprehensive suite of HR, financial, and enterprise tools. By focusing on innovation and AI-driven workflows, the company continues to push productivity and decision-making for organizations worldwide. Building on this track record, Workday is very much positioned for even more growth, reinforcing its status as a leader in shaping the future of work.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

16% employee growth in 12 months

Glassdoor (4.2)

Trustpilot (1.1)

Company

Funding (last 2 of 5 rounds)

Oct 2011

$85m

SERIES F

Apr 2009

$75m

SERIES E

Total funding: $215.3m

Company HQ

Pleasanton, CA

Leadership

Aneel Bhusri

(Co-Founder & Executive Chair)

Annel began his career at Morgan Stanley as a Corporate Finance Analyst. He then spent nearly 6 years at PeopleSoft as a Senior VP before co-founding Workday in 2005, where he has served as the CEO ever since.

Carl Eschenbach

(CEO)

Carl joined Workday in 2022 as Co-CEO, becoming CEO in 2024. He has also been a Partner at Sequoia Capital since 2016. Previously, he spent 14 years at VMware as President and COO and 3 years at Inktomi Corporation as the VP of North America Sales.

Peter Bailis

(CTO)

Prior to joining Workday in 2025, People was a VP of Engineering at Google. He also previously founded Sisu Data, where he served as the CEO for over 5 years.

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