Head of Business Operations, Twelve Labs
$256-272k
Video intelligence platform for enterprises
Open for applications
Video intelligence platform for enterprises
101-200 employees
Open for applications
$256-272k
101-200 employees
Company mission
To set a new standard and unlock the full potential of video for the word.
Role
Who you are
- 3+ in-house at a high-growth technology company in a Business Operations, Chief of Staff, Strategy & Operations, or similar role where you owned business rhythms and led strategic execution
- 4+ years at a top-tier management consulting firm, developing sharp problem-solving skills and comfort navigating complex strategic challenges
- Experience managing, developing, and mentoring high-performing teams, ideally including direct experience in hiring and scaling operational or analytical functions
- Experience designing and running business operating systems including OKRs, business reviews, executive dashboards, and metrics frameworks at scaling startups
- Proven track record of leading complex, cross-functional projects with measurable business impact, including market entry strategies, resource allocation frameworks, or GTM optimization
- Exceptional analytical and quantitative skills, including financial modeling, unit economics analysis, and data visualization. Comfortable with SQL, Excel/Sheets, and BI tools
- Outstanding communication skills and executive presence, with ability to distill complex analyses into clear narratives for audiences from technical teams to board members
- Entrepreneurial mindset with high ownership mentality: energized by both strategic thinking and operational execution, comfortable with ambiguity, and willing to roll up your sleeves
- Experience working in fast-paced environments where technical excellence is core to the culture
What the job involves
- We're looking for a Head of Business Operations to serve as a strategic thought partner to our executive team and operational backbone for our scaling organization. This role sits at the intersection of strategy, execution, and cross-functional enablement and helps drive the initiatives that will define how Twelve Labs operates as we scale 10x and beyond
- You'll be the connective tissue between our technical ambitions and business realities, translating frontier AI research into go-to-market execution, operational excellence, and sustainable growth
- This is a rare opportunity to shape the operational DNA of a category-defining AI company during its highest-leverage growth phase
- Own and run our core business operating rhythms including Monthly Business Reviews (MBRs), Quarterly Business Reviews (QBRs), and executive business metrics reviews
- Design and facilitate our company-wide OKR process, helping leadership and teams craft meaningful objectives and track progress against key results each quarter
- Lead strategic planning processes including annual planning, quarterly planning, and scenario planning that translate our technical roadmap into actionable business plans
- Drive execution of our highest-priority cross-functional initiatives spanning engineering, product, GTM, and operations—acting as the quarterback for company-critical projects
- Partner with sales, partnerships, and customer success teams to build the operating models, and performance analytics that enable efficient scaling
- Prepare materials for board meetings, investor updates, and fundraising processes, translating complex technical achievements and market dynamics into compelling business narratives
- Build and manage the Business Operations team, hiring and developing talented operators who can scale our operational infrastructure and drive strategic initiatives
Our take
Developing an algorithm that can understand text or images is (relatively) straightforward. However, the challenge escalates when it comes to understanding video, where these modes merge with audio, and context becomes much harder to grasp.
Twelve Labs has developed a machine learning solution that tackles this challenge by making the inner content of videos both indexable for developers and highly searchable for users. This technology could prove immensely valuable, with use cases extending far beyond simple searchability for end users. It could be employed for more accurate monitoring of community guidelines on social media, enterprise knowledge searches, and a deeper understanding of the value of video content.
With funding under its belt, Twelve Labs is set for rapid growth. The investment will drive R&D, nearly double its workforce, and advance its video understanding technology. As it expands, Twelve Labs is well-positioned to lead the future of multimodal AI and revolutionize how organizations extract values from video content.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 7 rounds)
Oct 2025
$3m
EARLY VC
Dec 2024
$30m
EARLY VC
Total funding: $110.2m
Company HQ
Northern Waterfront, San Francisco, CA
Leadership
Jae Lee
(Co-Founder & CEO)After Interning as a Software Engineer at Samsung and Amazon, they joined the Republic of Korea's Cyber Operations Command as a Lead Data Scientist. Co-founded Twelve Labs after this period of military service.
Aiden Lee
(Co-Founder & CTO)Previously Interned at Korea Advanced Institute of Science and Technology (KAIST) as a Deep Learning Researcher. Completed their National Defense duty as an AI & ML Engineer in the Cyber Operations Command.
Dave Chung
(Co-Founder & GTM of Asia-Pacific)Previously a Project Team Lead at the Institute of East and West Studies (IEWS) at Yonsei University, focusing on the planning and development of the Korean Web 3.0 ecosystem (Funded by the Ministry of ICT).
Soyoung Lee
(Co-Founder & Head of Go-to-Market)Previously worked in Risk Assurance for PricewaterhouseCoopers in Seoul before co-founding Twelve Labs.
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