User Research (UX) Intern, Back Market
August 2024 (6 Months)
Online marketplace for refurbished electronics
Job no longer available
Online marketplace for refurbished electronics
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To do more with what we already have.
Role
Who you are
- Looking for a 6-month internship in August/September
- English is a no-brainer (fully professional capability). If you’re extra cool and speak more languages, bonus points for you
- Experience or convincing knowledge of best practices in conducting research (qualitative and quantitative research methods, such as usability testing, observational research, user interviews, surveys, card sorts, contextual inquiry, etc.)
- Strong presentation and communication skills
- E-commerce experience is a plus but not required
What the job involves
- As an User Research (UX) Intern, you will work on the e-commerce experience Back Market provides to its customers, using insights to provide actionable recommendations for improvements, as well as contributing to improve our research processes, tools, and communications
- You will also work closely with our business and product teams to ensure a user -centered culture in our problem and solution definition
- Bring stakeholders (business people), designers, product owners and engineers together to build, maintain, and evolve a robust experience for Back Market’s customers
- Listen to business problems and helping craft action plans
- Conduct qualitative research to collect insights and build strong recommendations
- Launch quantitative studies to discover trends and validate the hypothesis
- Work closely with product designers to ensure that your recommendations have the maximum impact
- Present the results of your work to the company and make sure that the value of research is understood
- Contribute to the development of the UX Research team with your colleagues
Application process
- Video-call Interview with the Talent Acquisition Specialist
- Technical test (home assignment)
- Skills fit interview with the direct manager
- Cultural fit interview with another person in the team
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialise this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, it hopes to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 17 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has also raised over $1 billion in capital, which has been invested in expansion across new and current markets. And with the recommerce market only growing, Back Market has a lot of room for exciting future growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-4% employee growth in 12 months
Company
Company HQ
Beaubourg, Paris, France
Leadership
Thibaud Hug de Larauze
(Co-Founder & CEO)Previously a Logistic Export Assistant at Devanlay Lacoste and an Account Manager at Neteven.
Amandine Durr
(CPO)Amandine joined Back Market in 2021 as CPO. Prior to this, they were a Product Director at ManoMano, a Senior Innovation product Manager at Kering, and CPO/CEO and Head of Product at We Are TV.
Clément Petit
(CFO)Previously spent nearly 3 years at Veepee, initially joining as a Financial Director before becoming CFO of France then later Group CFO. Prior to that, they spent 4 years at Elanco in Financial roles.
Dawn Baker
(CTO)Dawn joined Back Market in 2022 as Senior VP of Engineering, becoming CTO in 2023. Prior to this, they worked at Google as a Senior Director of Engineering, at Fitbit as the VP of Software Engineering, and at LinkedIn as a Senior Manager of Site Reliability Engineering.
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