Product Operations Manager, EverCommerce
EverHealth
$90-110k
More information about location
Integrated SaaS solutions
Open for applications
Integrated SaaS solutions
1001+ employees
Open for applications
$90-110k
More information about location
1001+ employees
Company mission
To transform commerce for the service economy.
Role
Who you are
- A Bachelor's Degree in Informatics, Computer Science, or a related field is preferred
- 4+ years of experience in product operations, operations strategy, product analytics, business analysis, or similar roles that worked closely with both Operations and Product/Engineering teams
- Applied business analyst skills - highly skilled in SQL, Excel, and data tables and excited to leverage these skills to self-serve to deliver synthesized recommendations that describe the impact of your work
- An extremely sharp eye for detail and a strong sense of what types of innovative products will be effective at helping other teams meet their objectives
- Demonstrated ability to lead cross-functional teams through the product development lifecycle
- Demonstrated ability to learn fast, understand complex domains, then document and explain them
- Self-motivation with close attention to detail, analytical focus, and problem-solving skills
- Persuasion and the ability to operate with a high sense of urgency, creating clarity of roles and responsibilities in a matrix environment
- Knowledge of Salesforce and Third-Party CRM Software (BONUS)
What the job involves
- The EverHealth team seeks a highly experienced and passionate Product Operations Manager to optimize our product development effectiveness by creating and managing various capability teams
- The Product Operations Team will own the creation and ongoing improvement of processes, tools, and training to streamline product delivery, quality, and customer satisfaction
- This position works closely with Product Management, Engineering, Design, Quality Assurance, DevOps, Sales, and Customer Success teams to ensure product development and delivery align with business objectives
- You will roll up your sleeves when you see system-wide patterns creating operational challenges and then prioritize and orchestrate the work needed to solve them
- Supporting other Product Operations team members to chart best practices and create/share templates and playbooks for problem sets
- You will be a super user of EverHealth’s products and tools and key stakeholder interfacing between operations, data, and product/engineering teams through all process and product development stages
- Help senior leadership understand the big picture and how our product portfolio performance is linked to the company's success by creating health metric dashboards across product and engineering
- Organizes and articulates user problems/needs along with the scope/impact (pulls own data where possible); works with PMs (cross-team) to generate hypotheses to address user pain points
- Gather breadth of input/concerns from stakeholders and provides targeted data where it enhances user problems/feedback that focuses on product churn and win/loss opportunities
- Establish processes and methodologies for product development and launch to drive efficiency and predictability
- Standardized user research interview guides, standardized product results readout decks, and more
- Centralize the company on product churn (Salesforce Data) so that the entire product team is on the same page where there is an opportunity to improve our portfolio
- Establish best practices for capturing, processing, analyzing, and acting upon feedback
- Establish service level agreements (SLAs) to set expectations for the time that it’ll take when a product and development team responds to a bug or a feature request
- Worked across multiple work streams concurrently with high fidelity and the ability to manage up effectively around resource needs and prioritization guidance
- Manage inbound feedback so it doesn’t fall through the cracks, and engage with the product team to close the loops on any open threads of research that they’re tackling
Our take
Denver-based EverCommerce is a service commerce platform that offers vertically tailored SaaS solutions for more than half a million global service-based SMBs. Its goal is to accelerate digital transformation across various industries within the service economy, which has proved to have done when considering its recent growth in customers.
The company, which specializes in Home Services, Health Services and Fitness & Wellness Services, serves to accelerate growth, streamline operations and increase retention. By automating these processes, EverCommerce enables clients to focus on simply growing their businesses. Despite increased macroeconomic headwinds in recent years, affecting the marketing services solutions, the company still delivers double-digit growth and solid profitability.
In 2021, EverCommerce acquired DrChrono and through this both companies are able to share their commitment to helping SMEs thrive. In fact, EverCommerce has become somewhat of a beast in its trade having acquired almost 30 companies, multiple in each year. This has enabled it to adopt a broad array of features to offer its growing customer base
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jan 2020
$20m
GROWTH EQUITY VC
Apr 2017
$12m
SERIES A
Total funding: $36.2m
Company benefits
- Flexibility to work where/how you want – in-office, remote, or hybrid
- Robust health and wellness benefits, including an annual wellness stipend
- Continued investment in your professional development through Udemy
- 401k with company match
- Flexible and generous paid time off
- Employee Stock Purchase Program
Company values
- We hold each other accountable for treating everyone with respect. Kindness is at the heart of who we are
- We are united. We win, fail, and grow as a team. We believe teamwork does make the dream work
- We embrace diversity and inclusion. Inclusivity fuels innovation, enriches experiences, and promotes belonging
- We are a team of perpetual learners motivated to grow ourselves and the company. We strive to do and be better
- We welcome new ideas and are energized by transformation that drives innovation, and our collective growth
- We serve the needs of our customers, focusing on excellence and innovation. When they succeed, we succeed
- We empower our team to do their work in the environment that is best suited for their role and enables company success
Company HQ
River North Art District, Denver, CO
Articles
Leadership
Matthew Feierstein
(President & COO)Former President at PaySimple. They were also the COO at Pronto.
Chris Alaimo
(CTO)They have extensive history as a VP of Engineering at various companies. Former CTO at PaySimple.
Eric Remer
(CEO)Co-founded I-Behavior, Conclave Group LLC and PaySimple.
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