Account Manager, Veremark
Background screening platform
Posted today
Background screening platform
101-200 employees
Posted today
101-200 employees
Company mission
To create dramatically better workspaces experiences through the sharing of verified credentials.
Role
Who you are
- Experience of working within background screening
- Experience building effective external relationships
- Proactive mindset focused on client success
- Strong problem-solving and initiative
- Objection handling and negotiation skills
- Account/Client management experience
- Excellent interpersonal and communication skills
- Confidence and professionalism in presentations
What the job involves
- As an Account Manager, you will be responsible for protecting and growing revenue by partnering with clients to help them achieve their goals, maximise the value they receive from our solutions, and deliver positive business outcomes
- You will act as the voice of the customer, driving continuous improvement across the business while working cross-functionally to support both customer and company success
- Cultivating, sustaining, and expanding relationships with both new and existing clients to ensure exceptional service delivery and heightened client satisfaction
- Assessing individual client needs to pinpoint areas for enhancement and identify potential opportunities for growth
- Actively listening to client feedback and advocating on their behalf internally
- Adopting a strategic approach in managing client accounts effectively
- Proactively scheduling and conducting review meetings and calls with clients to gauge satisfaction levels
- Identifying opportunities to upsell and cross-sell additional products or services that align with the client’s needs and business goals
- Collaborating with the sales team to generate new business and expand accounts
- Handing renewal of contracts
- Conducting regular account reviews to assess client satisfaction, discussing future needs, and ensuring the successful adoption of new solutions
- Utilising company applications such as Hubspot, Monday, Power BI, Slack, and the Operations portal to oversee revenue planning, monitor order progress, and facilitate both external and internal communications
- Maintaining comprehensive documentation of all client correspondence to promote efficient information retention and facilitate seamless information sharing within the company
- Addressing client escalations promptly and resolving any complaints efficiently
- Staying abreast of current industry trends to ensure relevance and competitiveness
- Upholding a proficient understanding of company products and services
- Communicating clearly, informatively and in a timely manner with clients, prospective clients, external parties, service providers and other relevant stakeholders
- Adhere to all processes, procedures, policies, rules and guidelines to remain compliant with internal controls and standards, as well as external regulations and obligations including, but not limited to, data privacy and protection laws
- Acting in accordance with Veremark’s Mission and Values, with particular focus on promoting trust in the execution of duties
- Performing other ad hoc tasks or projects, as assigned
Our take
Launched in 2019, London-based Veremark is a background screening and reference checking platform, offering an automated platform for businesses to verify employee credentials.
Early seed funding saw the company expand within the pre-employment screening market. It also developed an API offering so that other service providers could plug Veremark’s verification engine into their service. This helped companies expand their reach and presence beyond the confines of their own four walls.
Veremark is an exciting business to watch grow, and investors agree, with the company securing several rounds of funding over the years. This has supported the penetration of new markets and continued development of its products, with the latest raised being invested in international expansion.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Feb 2026
$26m
SERIES B
Apr 2024
$3m
EARLY VC
Total funding: $40.3m
Company benefits
- Fully remote
- Flexible hours
- 20 days of holiday
- Health insurance
Company HQ
Marylebone, London, UK
Leadership
Daniel Braithwaite
(CPO & Founder)Previously held Service Design Lead positions for AllofUs, Futurice, EY-Seren and Fjord. Served as Director for StylePoste and Biscoteque.
Daniel Callaghan
(CEO)Previously founded Talmix and was a founding partner for Workplace Accelerator. Served as Head of Asia Pacific of Adecco Group X.
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