Sales Compensation Manager, Twilio
$112.3-165.2k
Salary shown applicable to Colorado, California, New York, Washington and Washington D.C only & varies depending on location of applicant
More information about location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$112.3-165.2k
Salary shown applicable to Colorado, California, New York, Washington and Washington D.C only & varies depending on location of applicant
More information about location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- You are right for this role if you are a results-oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions
- You are also skilled at data interpretation, value intellectual honesty and data integrity, experienced in presenting data-driven insights, and drive clarity at an executive level
- You’re experienced in Leadership communication and have strong pattern recognition skills that you can use to create working definitions and rules
- 5+ years of experience in Sales Compensation in Software / Technology industry
- 2+ years of Sales Compensation plan design and implementation
- Experience in Xactly or other Sales Incentive management programs
- Process oriented: capable of developing high level analysis of data integrity issues
- Intimate understanding of sales incentive programs
- Excellence in structuring complex problems, developing solutions, and crafting recommendations concisely and effectively
Desirable
- Excellent project and program management skills
- Detail oriented with strong interpersonal and communication (written and verbal) skills
- Ability to quickly learn and navigate complex data models
- Ability to influence and build effective working relationships with all levels of the organization
What the job involves
- Twilio is looking for a Manager of Sales Compensation to join our Sales Compensation team
- In this role you will act as a trusted advisor for the Sales Organization in providing insight into performance results, project managing our Sales Compensation program, policies and Annual Planning process with stakeholders, and guiding Leadership through complex compensation cases
- You will develop an intimate understanding of our Sales Incentive plans and policies and build strong partnerships with sales leaders and managers to address their needs and concerns
- In addition, you will ensure employee data and the resulting sales compensation payments are accurate and be able to walk individuals through complex calculations
- This role is critical in providing tailored support and enhanced engagement to our Sales teams to motivate them to succeed
- Design Sales Compensation Plans and Policies to drive peak Sales results
- Develop relationships with your business partners and be the first point of contact to address Compensation questions and concerns from the Sales Organization
- Possess an intimate understanding of our sales incentive programs, systems, and policies
- Articulate complex calculations or concepts into easily digestible explanations, provide incentive statement and reporting enablement, and resolve escalations
- Gather and manage quotas, employee, and hierarchy data from cross-functional teams to ensure precise Xactly set up and accurate compensation payments
- Analyze sales performance results and key compensation metrics by crafting executive presentations for company leadership and stakeholders
- Project manage various aspects of new Compensation Plan launches and Xactly UAT to ensure successful implementation and roll out to the field
Application process
- Applications for this role are intended to be accepted until December 01, 2024 but may change based on business needs
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
With that said, aggressive expansion and lack of maturity in some of its products has impacted the company's efficiency, and like many of its peers it has been forced to restructure heavily to remain competitive. Coming out of this restructuring, the company will focus on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company values
- We are Builders: We love hard problems and believe in the indomitable power of people's ability to create a better world through ingenuity and resourcefulness. We reject the “can’t be done” and believe bold ideas and fearless iteration can resolve the most challenging problems for our customers and the world they operate in
- We are Owners: We take accountability and see things through. We take the long view, sweat the details, and think about how our work makes Twilio better every day. We recognize that we and others do our best work when we feel both empowered and accountable for outcomes
- We are Curious: We see ourselves as works in progress. We know that we don’t have all the answers, humbly seek the truth, and strive to get better every day. As individuals, as a company, and in our products, we seek continual progress over perfection and acknowledge shortcomings as a matter of fact. Progress comes not from avoiding mistakes or hard truths, but in learning from them
- We are Positrons: A positron is a positively charged electron. We are genuinely excited to serve and help others. We believe that positive energy is contagious and caring is critical. We seek to be bright spots for the people around us in every interaction, and we stand up and work for what we believe is good and right for our customers, our company, our communities, and the world at large
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Khozema Shipchandler
(CEO, not founder)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
People progressing
Joined as a Business Development Representative and promoted to Team Lead Account Representative after 2 years. After four more promotions, Gilmore now works as Senior Manager of Strategic Accounts.
Diversity, Equity & Inclusion at Twilio
- Building diverse teams: We thrive when we welcome a diversity of identities, experiences, and perspectives to the team. We know that building diverse teams requires us to dismantle barriers and address the opportunity gap, and we are driving programs to do just that.
- Creating equitable experiences: Building more diverse teams is only part of the equation. It is equally important that we promote equity within our workplace as well
- Cultivating inclusive environments: Every team member plays a role in fostering an environment that is psychologically safe and inclusive. This is a significant responsibility for our managers and leaders, who hold influence and power. Therefore, we are driving educational and engagement opportunities to activate inclusive leadership behaviors throughout the organization
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