Technical Customer Support Engineer, ClickHouse
$95-152k
Plus stock options. Salary dependent on location
More information about location
Open-source database for real-time apps and analytics
Open for applications
Open-source database for real-time apps and analytics
101-200 employees
Open for applications
$95-152k
Plus stock options. Salary dependent on location
More information about location
101-200 employees
Company mission
ClickHouse's mission is to allow users to generate analytical reports using SQL queries in real-time.
Role
Who you are
- Technical breadth and depth in ClickHouse open-source or ClickHouse Cloud, or in domains relevant to ClickHouse, such as: SQL databases, OLAP, cloud-native SaaS, distributed systems
- Previous technical experience in roles such as Support Engineer, Consultant, Database Administrator, Site Reliability Engineer, Solutions Engineer, Software Engineer, and/or Systems Engineer
- Be present and available according to the scheduling required to deliver high-quality 24x7 Support in a global, distributed environment
- Strong written and verbal English communication skills and the ability to work fully remote with reliable connectivity
- A mindset of teamwork, global engagement, empathy, and solving challenging problems
- A sense of adventure and urgency in building the most scalable, high-performing, largest, and fastest databases on the planet
- The ability to build trusted relationships with colleagues, customers, and partners
- You are self-driven, curious, and eager to continuously learn and grow
Desirable
- Experience with ClickHouse
- Experience with OSS and open-source technologies, as a user, community member, or contributor
- Experience with Azure, GCP or AWS
- Experience with data pipelines such as Kafka, Kinesis, Spark, RabbitMQ, or others
What the job involves
- We are currently growing our support team at ClickHouse who provides excellent service to our customers around the world
- We are seeking a Technical Support Engineer to join our global Support Engineering team
- We hope to find you ready to take on a large variety of tasks related to our customers locally in North America as well as more regionally across EMEA and APJ
- This is a customer-facing role that will include customer interactions via chat, calls, Slack messages, and virtual meetings over video
- You will be owning a wide variety of tasks: from triaging support tickets to user community support, helping with both pre- and post- sales customer activities, partnering with our Go To Market team with deeply technical aspects of POCs, and suggesting improvements to how we do things in Support at ClickHouse
- This is a great opportunity for someone ready to roll-up their sleeves and help us continue to provide excellent customer support to our rapidly growing user base
- Supporting and guiding our ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings
- Develop solutions based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users, community, and customers via documentation, knowledge base, blogs, meetups, webinars, and training
- Work closely with our global Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers
- Assist with mentoring, training, and sharing your knowledge with colleagues, users, and customers
- You will deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Our Support Engineers provide professional response, on-call coverage, and guidance within the required Service Level Agreements ("SLAs") on technical cases that are opened via a ticketing system, email, Slack, chat, and/or phone
- You will build strong, trusted relationships with colleagues, customers, and partners
Our take
Database management systems have long been important to the operations of businesses. However, these systems can be painfully slow. ClickHouse solves this problem with its ultra-fast database management system, that powers real-time analytics and apps.
ClickHouse's founding team hail from companies including Yahoo!, Netflix, Salesforce and Google. This has not only lent the company an impressive amount of credibility, but has also allowed it to identify the needs and challenges of enterprises when it comes to their databases. Its system works between 100 and 1,000 times faster than traditional options, and has led to the company being trusted by the likes of eBay, Uber and Spotify.
Valued at $1 billion back in 2021, it is clear that ClickHouse holds a strong position in the market, though it does face competition from rivals such as StarTree and Imply. It has seen substantial funding, the most recent of which is cited to help expand its product and engineering teams. In 2022, the company also launched ClickHouse Cloud - a fully managed, SOC 2 Type 2-compliant cloud-hosted version of its database that is now available in the AWS Marketplace.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (2 rounds)
Nov 2021
$250m
SERIES B
Sep 2021
$50m
SERIES A
Total funding: $300m
Company benefits
- Flexible work environment - ClickHouse is a distributed company offering both office based and remote work options (your choice!). We do not check when you log in or out. You are the owner of your calendar because work-life balance is important to us
- Employer contributions towards your healthcare
- Equity - Any new team member who joins our company is eligible to receive stock options
- Our competitive time-off policy complies with all local country laws at a minimum of given time off + all paid bank holidays
- Home office setup allowance for our remote employees
Company values
- Customer first - We succeed when our customers and users succeed. They’re are at the center of everything we do. Our passion for our users translates into their passion for ClickHouse
- Distributed - ClickHouse is proud to have employees in over 10 countries. We believe that diverse and distributed workplaces working inclusively are an essential advantage
- Remote and flexible - We’re a remote company, with a flexible work-from-anywhere policy. We work in small product oriented teams to focus & execute faster. We don’t track working hours, what matters is what you get done
- Empathy at work - Empathy is the ability to place yourself in the shoes of others, to try to understand their thoughts, feelings, and needs, and also know that we don’t know it all and need to approach other people with the humility to learn
- Diversity - Diverse and inclusive environments are both an advantage and a moral imperative. 40% of our leadership team consists of women, and we are proud to have a diverse group of investors, board members, and advisors
- Trust - We work together to make collaboration a strength across timezone differences, languages, and cultures. While we’re in different places, we all have the same goals, and we trust each other to do the work needed to achieve them
Company HQ
Old Palo Alto, Palo Alto, CA
Articles
Leadership
Aaron Katz
(CEO)Previously worked as a Consultant at PeopleSoft, and was SVP of Enterprise Sales at salesforce.com. Was also CRO of Elastic.
Yury Izrailevsky
(President, Product & Technology)Was Director of Engineering for Yahoo!'s Search Engine Core. Worked as VP of Cloud Computing at Netflix, and then joined Google as VP of Engineering.
Alexey Milovidov
(CTO)Was previously Head of ClickHouse at Yandex.
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