UX Researcher, Fable

• An understanding of how various assistive technologies interact with digital products, and the web, is preferred
• The ideal candidate is excellent at independent problem-solving, is adaptable, and comfortable with the growth and changes of a dynamic work environment
• Fable is a rapidly growing and busy team; the Accessibility Researcher must be flexible to the changing business needs of Fable
• This individual is analytical, detail oriented, responsible and consistently demonstrates strong communication skills
• 1+ years facilitating user interviews on digital products in a UXR context
• Able to define research goals, articulate hypotheses and apply the best research methods for a wide range of problems
• Experience translating research findings into actionable recommendations
• Ability to communicate and change communication strategies to accommodate a wide range of project stakeholders including executives, managers, researchers, designers and engineers
• Compassionate and patient demeanour with confidence and assertion to get things done
• Active listening and problem-solving skills
• Ability to build relationships and connect with people quickly
• Organized and able to manage a large volume of tasks independently
• Confidence to manage difficult situations and conversations
• Tech-savvy with the ability to navigate apps and software
• Strong analytical, communication and team skills
• Proficient with user research: Experienced in running and reporting on the results of usability studies
• Passionate: Be interested and curious about assistive technology, accessibility and user research
• Open-minded: Be open and personable with an understanding that the human spectrum is diverse
• Problem-solver: If something goes wrong, you look for the next step to solve it and use judgement on who to collaborate with and escalate issues to
• Creative and adaptable: You’ll jump in and flex your various skills whenever necessary. You’re looking for your newest challenge, ready to join a quickly evolving team

Desirable

• Fable is looking for a UX Researcher who is responsible for identifying accessibility and usability issues through user interviews and evaluative research using our platform
• This role involves regularly engaging with people with disabilities and requires a candidate who is sensitive, respectful and who has the ability to tailor their processes to meet individual requirements
• This UX Researcher will work closely with customers and other Fable team members to conduct research about how various digital product offerings can be improved for people with disabilities
• Attend a weekly check-in meeting with a designated customer to ensure their projects are on track
• Conduct a user interview with an assistive technology user while a customer sits in on the call
• Support other UX researchers who are leading research studies by running interviews on their behalf, analyzing findings and creating reports
• Analyze a group of interviews for key takeaways and package those prioritized findings into a report for customers
• Host a shareout meeting to share insights from the research as well as foster customer involvement in the research
• Conduct generative and evaluative research with assistive technology users on digital products (such as websites, web-apps, mobile apps and software) on behalf of Fable’s customers
• Collaborate with Fable team members or other relevant parties on the customer side to scope and run usability research
• Identify pain points, preferences, and behaviors surfaced in user interviews and document them in a structured note-taking template
• Analyze and synthesize research findings to generate actionable insights and prioritized recommendations for product improvement
• Provide clear and timely project updates to customers and escalate issues and concerns to management or customer success
• Maintain internal customer documentation and track deliverables via our project management system
• Support other UX researchers on their research studies