Customer Support Specialist Intern, Delli
Offers equity
Food and drink marketplace
Be an early applicant
Food and drink marketplace
21-100 employees
Be an early applicant
Offers equity
21-100 employees
Company mission
To make good food accessible and enjoyed by all to all through their platform where you can discover, be inspired by and support exceptional producers.
Role
Who you are
- Excellent communicator with a genuine passion for delivering outstanding customer experiences
- Highly organised with strong attention to detail and the ability to manage multiple tasks efficiently
- Proactive problem-solver who takes initiative to resolve challenges and improve processes
- Empathetic and customer-focused, with the ability to build positive relationships with customers and team members
- Analytical thinker who can provide insights and suggest improvements
- Collaborative team player who thrives in a fast-paced, dynamic environment and is eager to learn and grow
- Experience with tools like Excel/Google Sheets, and Notion is desirable
What the job involves
- We are looking for a proactive and detail-oriented Customer Support Specialist to join our team and help us deliver exceptional support to our community
- If you are excited about creating memorable experiences that champion independent creators and connect people who share a passion for great food, we’d love to meet you!
- In this role, you will ensure DELLI buyers have a seamless experience from start to finish
- This means promptly addressing customer inquiries across various channels, resolving any issues with empathy and a genuine desire to help, and maintaining clear and thoughtful communication throughout
- You will also work closely with our operations team to refine and enhance our support processes, ensuring that our service is not only responsive but continuously improving. The ideal candidate will have strong communication skills, analytical mindset, and proactive approach to problem-solving
- Your commitment to providing excellent service and finding innovative solutions will directly shape the DELLI customer experience!
- This role will begin as a part-time internship (Monday to Wednesday) with potential for Full-Time based on performance at the end of April
- Respond to customer enquiries via our support email and social media promptly and display genuine care for our community, being the first touch point in our community experience
- Resolve and log customer issues related to orders, returns, and replacements, ensuring timely updates and excellent service
- Ensure customer's receive relevant information and regular updates on their inquiries
- Process returns in collaboration with the warehouse team
- Generate weekly CX and warehouse performance report and present at weekly operations meetings
- Identify opportunities for improvement, highlight trends to enable continuous business improvement & customer care procedures
- Support with the creation of DELLI CX policies and training materials
- Take ownership of existing processes and actively build and refine new workflows to improve the customer experience and operational efficiency
Salary benchmarks
Our take
Delli is a food and drink marketplace with an aim to make good food accessible and enjoyed by all. Central to this goal is building a community of passionate food and drink purveyors who can champion a more conscious choice around where and how we consume.
For many, the time spent in lockdown has accelerated a wider change in purchasing behaviour. More of us are buying locally, reducing waste and supporting producers that are trying to make a real difference, recognising our responsibilities to our environment and our own health. Delli want to support this desire to eat better by making it more convenient and more fun.
In recent years the company has faced some financial struggles, but despite this it has acquired funding and strong backing, indicating a future of promise. With a growing customer base and unique offerings, the company is steadily carving out a niche for itself in the food industry and if it can maintain its momentum, hoping to pivot into long-term success.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Sep 2024
$6m
SEED
Sep 2022
$7.2m
SEED
Total funding: $16.3m
Company HQ
London, UK
Articles
Leadership
Simon Beckerman
(Co-Founder & CEO)Founder of Depop. Previously co-founded PIG Magazine and RETROSUPERFUTURE.
Marie Petrovicka
(Co-Founder & CEO)Initially served as the COO of DELLI until becoming CEO in 2024. Previously spent 5 years at Depop in numerous roles, including VP of Interntaional and VP of Marketing.
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