Incident Responder, Salesforce

• 2+ years of experience in an IT operations environment or 1+ years of specialized security operations experience
• Deep interest and foundational knowledge of information security, including current threats and best practices
• Knowledge of email security, controls, and header analysis
• Understanding of operating system administration and security controls for Mac OSX, Microsoft Windows, and Linux/Unix
• Knowledge of core network fundamentals and common Internet protocols, including DNS, HTTP, HTTPS/TLS, and SMTP
• Familiarity with core concepts of security incident response (phases of response, vulnerabilities vs. threats vs. actors, and Indicators of Compromise (IoCs))
• Understanding of cloud security principles and experience with leading platforms (GCP, AWS, Azure) and Kubernetes
• Ability to build and maintain strong working relationships across internal and external teams
• Exceptional communication skills (verbal and written)
• This candidate must be a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship and agrees to complete a U.S. federal government Minimum Background Investigation (MBI) for a Moderate Public Trust position

Desirable

• Salesforce is seeking an Incident Responder to join our Computer Security Incident Response Team (CSIRT). The CSIRT is responsible for 24x7x365 security monitoring and rapid incident response across all Salesforce environments. This team acts as the last line of defense, protecting company and customer data from security threats
• As a key member of the Global CSIRT, you will protect Salesforce's critical infrastructure and customer data from evolving security threats. You must have exceptional communication skills (verbal and written) and the ability to quickly analyze complex information. This position operates from our 24x7 operations center, requiring shift work and on call shifts, including weekends
• Monitor and Triage Security Alerts: Perform 24x7 with CSIRT’s Tier 1 monitoring function of security events across Salesforce environments, triaging and prioritizing alerts to help identify potential threats requiring escalation
• Participate in Incident Response Activities: Support containment, eradication, and recovery efforts during security incidents, following established playbooks and guidance from senior team members
• Collaborate Across Teams: Work closely with engineering, business, and security teams to coordinate response efforts and drive organizational security uplift
• Document and Communicate Findings: Produce clear and accurate incident notes and summaries, keeping relevant stakeholders informed throughout the response process