Website Onboarding Manager, Housecall Pro
$70.4-82.5k
OTE
+ Equity
Software for home service businesses & professionals
Job no longer available
Software for home service businesses & professionals
501-1000 employees
Job no longer available
$70.4-82.5k
OTE
+ Equity
501-1000 employees
Company mission
Housecall Pro's mission is to champion professionals with exceptional technology that makes their work simpler, smarter, and more profitable.
Role
Who you are
- You are a great communicator and problem-solver who loves to build from the ground up
- You have a startup mentality and succeed in a fast paced environment
- 2+ years management experience
- 1-2+ years onboarding and pipeline management
- 1+ years experience in administrative work or data input
- Experience with Google My Business (or other digital listing platforms) strongly preferred
- Website experience is a plus
- Experience using Google Sheets and pipeline management via Salesforce
- Ability to manage high performing teams to deliver quality work while hitting KPIs
- Create and follow specific directions while adapting to any changes
- Leader with an interest in growth and curiosity
- Thirst for personal development and improvement, as well as the development and improvement of your team
- Strong communication skills with the ability to create buy-in with offshore teams
- Operational rigor—attention to detail, ability to build repeatable processes, and drive accountability
- Bias toward generating actionable insights based on data and driving results
What the job involves
- As a Manager, Website Onboarding, focused on RwG (Reserve with Google), you oversee a team of specialists and team leads
- You foster a culture of innovation and excellent website onboarding experience for our service professionals(our Pros)
- You take a high level of ownership, are a high achiever, and are willing to go above and beyond on a daily basis
- You take a high level of ownership in onboarding pipeline management, performance conversations, process improvement, and providing exceptional customer support
- You are an inspiring leader who coaches your team to success by helping them achieve their goals and acting as their primary resource
- You are passionate about ensuring a smooth process for our Pros, and developing your team
- Our team is passionate, empathetic, hard working, and above all else focused on improving the lives of our Pros. Our success is their success
- Personally onboard Pros to RwG during the initial launch phase to gain insights, identify friction points, and iterate on the experience
- Build SOPs, scripts, and frameworks based on real Pro interactions to define a repeatable, scalable RwG onboarding process
- Lead and develop a team of RwG Onboarding Specialists and/or Team Leads as the program scales
- Drive day-to-day execution of the RwG onboarding pipeline, ensuring timely setup and issue resolution for all Pros
- Coach team members on best practices for RwG optimization including business category selection, service area definition, image quality, and compliance with Google’s standards
- Track team KPIs related to onboarding timelines, customer satisfaction, completion rates, and quality of setup
- Create and implement onboarding frameworks, internal documentation, and process enhancements to improve the Pro experience
- Act as the primary escalation point for RwG-related setup or account issues that arise during onboarding
- Collaborate cross-functionally with support, product, sales, and marketing teams to align onboarding strategy with broader business objectives
- Monitor and manage team performance using tools like Salesforce, Google Sheets, and other internal tracking systems
- Participate in hiring, onboarding, and training of new team members to build a best-in-class RwG onboarding function
- Communicate updates to Pros and internal stakeholders across channels including phone, email, chat, and SMS
Our take
Housecall Pro offers an all-in-one business management app for home-services professionals operating HVAC, plumbing, electrical, and landscaping businesses.
The resurgent home services market is expected to be worth well over $1 trillion by 2030. With the vast majority of businesses in the space either small or medium sized, there’s obvious value in backend software to take care of laborious but necessary admin in one place.
After five years as a Board Member, Michael Beaudoin became CEO in 2020 to help lead the company’s expansion. Considering that Beaudoin previously spent 13 years at the helm of highly successful home contractor marketplace HomeAdvisor, this seemed to be a shrewd move.
Indeed, the decision has been validated by the company’s 50% year over year growth since then, coupled with its major fundraising efforts and continued expansion within the US and Canada.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2022
$65m
SERIES D
Sep 2018
$30m
SERIES C
Total funding: $115m
Company benefits
- Time off: We work hard and want everyone to find balance in their life. Housecall Pro has a flexible, self-managed Paid Time Off (PTO) program. We also offer 6 paid holidays each year when everyone unplugs and recharges.
- Remote work: Housecall Pro is remote-first and our processes support remote teams working together and asynchronously. We also have offices in San Diego and Denver, that allow for teams to come together and give local employees the option of a hybrid schedule.
- Family: Housecall Pro supports employees with growing families by providing paid parental leave. And we love to share pictures of our newest family members in a Housecall Pro baby onesie!
- Learning and development: Housecall Pro knows that your growth is essential to our success. From the first day, we start training you about our business, our customers, how to succeed in your job and how to gain the skills you need to take your next steps.
- Career acceleration: We like to help our people as much as we do our Pros. Housecall Pro helps you accelerate your career with dedicated Career Success Conversations, frequent two-way feedback, and milestone learning programs like our Manager 101 series.
- Wellness: Housecall Pro provides immediate access to a robust Employee Assistance Plan (EAP) for all employees. We also invite everyone to join us for two or three monthly virtual wellness sessions led by experts on a variety of topics.
- Mental health: Housecall Pro’s monthly wellness programming, presented by experts, often spotlights mental health topics. Employees can join live webinars or watch recordings later. We also have an extensive Employee Assistance Plan with multiple resources including direct access to mental health providers.
- Office setup: Housecall Pro provides each new employee with a home office setup that includes an ergonomic standing desk (don’t worry you can sit, too), chair, computer, and accessories. Already got a sweet home office? We’ll only send you what you need! We also offer ongoing internet and phone reimbursement to help offset expenses.
- Income protection: Housecall Pro wants you to have peace of mind if the unexpected happens. We pay for disability and life insurance. We also offer voluntary accident and hospital plans to help at times when you might need something additional.
- Financial wellness: Housecall Pro offers several ways to save on taxes and plan for your future. Our Health Spending Accounts (HSA) and Flexible Spending Accounts (FSA) help you put aside money tax-free for qualified medical and daycare expenses. Our 401k plan provides powerful tax-free retirement savings along with access to financial planning tools.
- Healthcare coverage: Housecall Pro offers DAY 1 medical, dental, and vision insurance for you and your dependents. Our plans offer comprehensive national coverage with extensive provider networks. The company pays for at least 80% of the cost of premiums. We even have an option for free medical insurance!
Company HQ
River North Art District, Denver, CO
Leadership
Michael Beaudoin
(CEO, not founder)Early-stage startup Investor and Mentor. Served as a Board Member from 2015, then becoming CEO in 2020. Has been on the founding team at a number of other startups including a 13 year spell in charge of HomeAdvisor.
Ian Heidt
(President)Was CEO from the company's 2013 launch until Michael Beaudoin stepped into the role in 2020. Previously spent seven years as a Director at multinational corporation Qualcomm.
Adam Perry-Pelletier
(Chief Engineering Officer)Spent six years prior to Housecall Pro at Qualcomm as Director of Engineering. Former Software Engineer at Moebius Solutions and Tachyon Networks.
Roland Ligtenberg
(SVP of Growth & Innovation)Former Qualcomm Product & Business Development Manager, former Managing Partner at tech consultancy Light Mountain Partners. Was the Founder of the San Diego Electronic Music Initiative.
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