Technical Program Manager, Personio

• 3-4+ years of experience in technical program management or operational project roles within a SaaS business or consultancy
• Demonstrated ability to manage mid-to-large cross-functional technical initiatives and deliver outcomes at scale
• Strong understanding of system operations and program lifecycle management, with experience partnering closely with technical and business teams
• Experience collaborating with or supporting systems teams that leverage tools such as Salesforce, Chargebee, Zendesk, and Intercom
• Proven ability to maintain operational rigour across multiple projects and stakeholders throughout planning, execution, and completion
• Proficiency in programme governance, documentation, and agile frameworks using tools such as Jira and Confluence
• Ability to influence without authority — building trusted relationships, using data and social proof to make the case for change, following up with persistence, and delivering value to stakeholders before making asks
• Able to design and run effective working sessions — planning workshops, retrospectives, and cross-functional alignment meetings — that produce decisions, not just discussion
• Actively identify opportunities to use AI tooling and automation to reduce operational friction, improve visibility, and accelerate delivery across the programmes you support
• Stay current on emerging tools relevant to programme management and operations; bring learnings back to the team

Desirable

• The Data & Systems Strategy & Operations (DSSO) team translates strategy into structured action, and clears the path for impactful delivery
• We do this through two pillars: Operational Excellence — ensuring the D&S organisation runs smoothly across planning, execution, and completion — and Cross-Functional Program Delivery, where TPMs ensure initiatives get done in line with PMO best practices
• As a Technical Program Manager within DSSO, you will be the connective tissue between strategy and sprint-level execution — maintaining the golden thread from company OKRs through to the work happening in Jira every week
• Communication is a continuous, intentional layer woven through everything you do
• You'll own end-to-end delivery of medium and large-scale cross-functional programs and projects across Systems teams e.g. system migration/consolidation programs, lead to cash overhaul programs
• Ensure effective planning, execution, and completion of all initiatives using DSSO-standard frameworks
• Build and maintain program structures to measure impact, mitigate risk, raise dependencies, and promote accountability
• Develop and maintain schedules, governance cadences, and reporting standards across multiple project teams
• Communicate status, risks, and priorities clearly to all levels of the organisation to ensure alignment and visibility — not as a periodic update, but as an ongoing discipline
• Maintain the golden thread from company OKRs through department objectives, initiatives, Jira epics, and sprint-level execution; surface and resolve gaps where work exists without strategic anchoring
• Work with the Senior Director of Systems and System Leads to ensure operational excellence across all D&S teams, including quarterly planning, sprint execution, progress tracking, and cross-team dependency management
• Support planning processes by aligning capacity, dependencies, and priorities across PODs and stakeholders
• Maintain execution standards through Jira hygiene enablement, progress reporting, and sprint alignment
• Act as Scrum Master for System POD teams
• Facilitate pre-sprint and bi-weekly alignment sessions to ensure programmes operate effectively and cross-functional dependencies are managed
• Lead retrospective and improvement sessions to identify friction points and drive process changes
• Ensure programmes transition into measurable outcomes through disciplined completion and learning loops
• Identify operational gaps or inefficiencies and implement scalable improvements to sustain long-term success
• Promote a culture of operational discipline, transparency, and continuous improvement