IT Manager, Conveo AI

• Experienced (5+ years) in IT management, systems administration, or a similar role
• Comfortable owning end-to-end internal systems in a fast-paced SaaS scale-up
• A strong communicator capable of partnering with both technical and non-technical colleagues
• Familiar with cloud platforms, identity management, security fundamentals, and modern collaboration stacks
• Proactive, resourceful, and highly execution-oriented
• Prior experience in start-ups or high-growth tech environments

Desirable

• As our IT Manager, you will own and evolve Conveo’s internal IT environment
• You’ll lead strategy and execution for internal systems, tooling, security practices, and support operations that empower our teams — especially as we grow our London office and wider global footprint
• This role is strategic and hands-on: you’ll define frameworks and policies, improve internal processes, and resolve real day-to-day challenges that impact Conveo as a whole
• You'll develop and lead Conveo’s internal IT strategy, roadmap, and support processes
• Manage and optimise core systems: identity & access management, device provisioning, cloud services, collaboration tools, and internal tooling
• Ensure best-practice IT security across the organisation (e.g., least privilege access, MFA, endpoint protection)
• Define and enforce IT policies, onboarding/offboarding workflows, and asset management
• Act as the primary contact for IT support tickets, vendor relationships, and escalations
• Partner with HR/People Ops on recruiting, onboarding, performance, and payroll systems
• Support cross-functional teams with infrastructure needs, integrations, and operational improvements
• Maintain documentation of systems, policies, and disaster recovery procedures
• Help Conveo mature towards enterprise-ready security and compliance standards