Business Operations Intern, Rakuten Kobo

• Post-secondary education ideally with a focus on publishing or book selling programs or work and/or project experience in the realm of digital media/content, or other books related experience (experience working at a bookstore, running a book blog/Bookstagram/BookTube, BookTok, etc.)
• A strong interest in digital media, books, and technology - if it is your heart’s desire to be an editor, you are not going to have much fun. But if it is a potent mix of technology and books, you are in the right place
• General understanding of the book industry (ISBNs, ONIX files, .epub formats, etc.)
• Solid hands-on experience with Microsoft Excel (ideally you can run a VLOOKUP, concatenate data and create a pivot table)
• Detail and task-oriented, with strong research and organizational skills
• Flexibility and ability to juggle many projects and priorities simultaneously
• Strong communication skills: you have the ability to compose a professional email and handle ongoing communication with external parties regarding technical issues, you aren’t afraid to ask questions or follow up on action items or requests for information
• Experience with the Kobo ecosystem: you have read a book from Kobo, know how our apps and devices work, and are familiar with our reading experience
• Nice to Haves:

Desirable

• Rakuten Kobo Inc. is looking for a Business Operations Intern, Content QA to join our Business Operations team
• The team is comprised of many highly talented enthusiastic individuals who ensure the services and offerings from Kobo are available to both internal and external customers
• Reporting to the Business Operations Analyst - Content QA, the Business Operations Intern, Content QA position acts as the first level triage for most inbound ebook-related and audiobook issues, including investigation of metadata and content processing failures, and incoming requests from customers and partners
• This position is also responsible for supporting the creation and maintenance of relevant documents and help articles as related to their functional area
• They may also assist in creating relevant publisher help centre content and testing incoming content from publishers or updated Kobo eReader and app software
• This role is specifically responsible for providing support for epub and audiobook files (identifying HTML, CSS, and other epub-specific issues) as well as monitoring and resolving inbound requests from internal teams, publishers, and customers
• Front-line support:
• Identify HTML and CSS issues in epub files
• Triage incoming tickets for eBooks and audiobooks area
• Investigate, troubleshoot, solve or escalate ebooks and audiobooks; first step tickets as required, from functional area or as assigned/delegated
• Data Collection:
• Review and analyze recurring issues and communicate recommendations based on findings as directed by the Business Operations Analyst
• Share information as requested to client teams, development and delivery teams, content management, and external vendors on the investigation and resolution of bugs
• Documentation:
• Maintain ebook-related and audiobook-related process documentation as requested by Business Operations Analyst
• Project Support:
• Support Business Operations Analyst and larger team with projects on an ad-hoc basis and as available/directed
• Assisting with research into digital publishing standards and topics
• Assisting with testing ebook and audiobook’s performance on Kobo’s ecosystem and troubleshooting potential errors. ​

• Rakuten Kobo would like to thank all applicants for their interest in this role however only qualified candidates will be shortlisted