Enterprise Technical Customer Success Manager, Cloudinary
Cloud-based image & video management
Be an early applicant
Cloud-based image & video management
201-500 employees
Be an early applicant
201-500 employees
Company mission
To empower companies to deliver visual experiences that inspire and connect by unleashing the full potential of their media.
Role
Who you are
- 3+ years of experience as an Enterprise Customer Success Manager in a SaaS company
- Proven track record of retaining and growing multiple customer relationships
- Experience with technical SaaS products; familiarity with web/mobile environments, APIs, DAM, and cloud-based technologies is a strong plus
- Excellent communication skills with the ability to engage effectively with enterprise customers
- Highly organized, self-motivated, and results-driven individual contributor
- Data-driven approach, leveraging customer insights and segmentation to tailor and optimize engagement strategies
- Minimal travel required (up to 10%, as needed)
- You have a strong track record of working toward revenue-linked (NDR/NRR/GRR) KPIs
- Your background includes driving product adoption across your customer base
- You have managed a portfolio of 15+ major enterprise accounts, including big corporates (Fortune500), with a total book of business exceeding $4M
What the job involves
- The ideal candidate brings a strong interest in both business and technology and thrives in a customer-facing role
- In this position, you will serve as the primary point of contact for all things Cloudinary, effectively communicating product capabilities and representing the customer’s voice within the organization
- Success in this role will be measured by your ability to retain customers and drive both revenue growth and product adoption
- Serve as the primary point of contact and trusted advisor for customer technical stakeholders, deeply understanding their business needs and aligning them with our solutions
- Provide expert technical guidance to developers, product managers, system architects, and marketers on best practices for leveraging our Image, Video, and Asset solutions
- Nurture strong customer relationships through ongoing communication, regular meetings, and proactive support to ensure satisfaction and retention
- Identify and pursue expansion and upsell opportunities in collaboration with the sales team, leveraging scaled customer success motions to drive revenue growth
- Drive product adoption and maximize value realization by monitoring customer usage trends and deploying proactive, automated interventions
- Track customer health using analytics and segmentation, identifying risks early and executing mitigation strategies to ensure long-term success
- Act as the voice of the customer internally, synthesizing insights from interactions and data to influence product development, support initiatives, and sales strategies
Our take
As companies increasingly rely on their online presence, it is more important than ever for them to understand how their visuals affect engagement with audiences. That's where Cloudinary comes in, providing thousands of customers with the means to manage images and videos for websites and apps.
With video now being one of the most effective formats to influence purchasing decisions, it is clear that the company has bet on a trend which is set to continue well into the future. This forward thinking has enabled the company to secure large clients such as Forbes and Ted Baker.
Cloudinary's future success will depend on its ability to keep offering cutting-edge services. It is heading in the right direction, with the addition of shoppable videos and the launch of FinalTouch, its AI-powered platform that creates multiple unique product scenes from a single product shot.
Freddie
Company Specialist at Welcome to the Jungle
Insights
49% employee growth in 12 months
Company
Company HQ
Santa Clara, CA
Leadership
Itai Lahan
(Co-Founder & CEO)Also co-founded Newsodrome, a platform which delivers news in users' areas of interest.
Tal Lev-Ami
(Co-Founder & CTO)Co-founded Newsodrome with Itai. Also co-founded Ndivi, a software development outsourcing provider.
Nadav Soferman
(Co-Founder & CPO)Previously an independent R&D consultant.
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