IT Support Specialist, Hims & Hers
$70-90k
+ Equity
5 days a week in office (Los Alamitos, CA)
Multi-specialty telehealth platform
Be an early applicant
Multi-specialty telehealth platform
1001+ employees
Be an early applicant
$70-90k
+ Equity
5 days a week in office (Los Alamitos, CA)
1001+ employees
Company mission
To help the world feel great through the power of better health.
Role
Who you are
- At least 3 years Helpdesk experience in an Enterprise IT environment
- A desire to help folks out and an eagerness to learn
- Familiarity with Microsoft, Apple, and Google products in an Enterprise environment
- Familiarity with conferencing, collaboration, and communication software along with other cloud-based applications used (Zoom, Google Apps, Slack, Dropbox)
- A sense of urgency and a commitment to timely completion of projects. Attention to detail along with a commitment to quality and confidentiality
- The ability to work independently with little need for direct supervision. A keen sense for finding missing opportunities to elevate the team to new standards
- Experience in MDM management solutions (like JAMF) and creating policies to manage devices is highly preferable (Windows, Mac OS and mobile devices)
- Knowledge of proper endpoint security management and protection on devices
What the job involves
- We are seeking an IT Support Specialist to provide hardware, software, and onboarding support across the company
- Manage Helpdesk support requests through the ticketing system (Freshservice)
- Provide technical troubleshooting expertise to resolve various hardware and software upgrades, repairs and support
- Assist in New Hire Onboarding Process: Equipment Deploys, Account Creation, Imaging, Setup, and Training
- Assist in creating and maintaining documentation on Helpdesk policies and user support
- Assist company all hands meetings
- Assist in equipment and software inventory and asset tracking. Troubleshoot basic network and printer issues
- Complete special projects as requested and documenting all IT procedures
Our take
Hims & Hers is a direct-to-consumer brand made for men and women, offering products for skin care, birth control, erectile dysfunction, hair loss and more. The company aims to create an open and honest culture of care that is accessible for everyone, no matter who you are or where you live.
Hims & Hers approach healthcare differently through a telemedicine approach combined with a comprehensive wholesale and branding strategy. This allows customers to get diagnosed and treated at a lower cost and with greater convenience whilst the company simultaneously increases customer brand's presence across the US.
The company is increasingly focused on becoming a modern healthcare brand, and has a huge addressable market to go after. Recent launch of an app has helped the company grow significantly. Further, it is focusing investment into platform infrastructure and the development of partnerships with physical stores including retail giant Walmart, as well as continuing to launch new products such as its range of volumising shampoos.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
38% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jan 2019
$100m
LATE VC
Jul 2018
$50m
SERIES B
Total funding: $197m
Company benefits
- Dental insurance
- Maternity & Paternity Leave
- Gym Membership
- Commuter Checks & Assistance
- Work from home opportunities
- Health insurance
Company HQ
Marina District, San Francisco, CA
Articles
Leadership
Andrew Dudum
(CEO)Previously co-founder of Atomic, Homebound, Terminal and Bungalow and Investor & Advisor at Stable Auto, TalklQ, and Mira Technologies.
Hilary Coles
(Senior VP Brand & Innovation)Previously earned an MBA from the Kellogg School of Management at Northwestern University.
Jack Abraham
(Investor)Founder and Managing Partner of Atomic. Co-Founder and Investor at Replicant, Raydiant, Bungalow, Homebound, Terminal and Zenreach.
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