Senior Customer Support Representative, EcoOnline
Online health & safety tools
Posted today
Online health & safety tools
501-1000 employees
Posted today
501-1000 employees
Company mission
To help our customers create safe, sustainable, efficient, and attractive workplaces through user-friendly SaaS tools.
Role
Who you are
- Experience/knowledge of using C#
- Experience with relational databases
- 2 years + experience
- Data analysis and reporting experience - MS Excel – VBA, formulas, macros
- Data manipulation experience
- Excellent communication skills; ability to present admin training to clients confidently and effectively
- Experience of working in a support environment and knowledge of software systems are essential for the role
- Ability to quickly learn new applications and technologies
- Ability to follow internal procedures
- Ability to think and operate in a fast-paced environment
- Prior use of support ticketing systems and understanding of SLAs (Service Level Agreements) and their significance
What the job involves
- In this position, you will serve as the primary liaison between our valued clients and our innovative EHS (Environmental Health and Safety) and ESG (Environmental, Social, and Governance) products, demonstrating our commitment to excellence
- Co-ordinate the permissions model deployment, working closing with the client
- Configure reports using the application report builder and provide report training for client where requested
- Escalating unresolved issues to other internal teams for further investigation and resolution
- Experience/knowledge of using C#
- Communicating effectively with customers to explain technical solutions in a clear and understandable manner
- Documenting detailed information about customer interactions and resolutions in the support ticketing system for future reference and reporting purposes
- Regularly updating your knowledge and keeping up with product updates and industry trends is essential for providing excellent support
- Creating informative articles to help internal teams and external users understand our products better
- Collaborate closely with various departments, including support teams, Customer Success Managers, Implementation Specialists, and Product and Research & Development teams, to facilitate product adoption and enhance user experience
- Promote best practices for configuration and actively participate in discussions about these practices
- Serve as a specialized support resource within our product areas, providing expertise as a second-line specialist
Salary benchmarks
Our take
Workplace safety lies primarily in the hands of workers and employees. EcoOnline has set out to challenge unsafe work environments and practices by providing employee training and workplace safety solutions in the form of EHS and chemical management SaaS tools.
Its solutions are extremely customisable and so cover a wide range of different industries. This has enabled the company to attract customers such as NHS, Siemens, Legoland and Johnson & Johnson.
EcoOnline is constantly adding newer EHS areas such as sustainability to its portfolio of solutions which will help expand its customer base even further. Backed by strong institutional investors, listed on the Oslo exchange, and boosted by several acquisitions, the company is well set to see continued growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
29% employee growth in 12 months
Company
Funding (1 round)
Feb 2019
$0.5m
GRANT
Total funding: $0.5m
Company benefits
- Robust health coverage
- Extended parental leave
- Generous paid time off
- Accelerated learning paths
- Team wellness initiatives
- Company-wide events
- Employee resource groups
- Recognition awards
Company HQ
Sentrum, Oslo, Oslo
Leadership
Tom Goodmanson
(CEO)Has a wealth of leadership experience, having served as Sr. Manager at KPMG, President and CEO of Calabrio, CFO of Magenic Technologies, and CFAO at Gelco Expense Management.
Share this job
View 6 more jobs at EcoOnline