Technical Support Specialist, DTiQ

Schedule: As needed

Salary not provided

Windows

Junior, Mid and Senior level

Remote from US

Security monitoring & optimization solutions

Open for applications

Security monitoring & optimization solutions

201-500 employees

B2BSecuritySaaSData Analysis

Open for applications

Salary not provided

Windows

Junior, Mid and Senior level

Remote from US

201-500 employees

B2BSecuritySaaSData Analysis

Company mission

To empower Quick Service Restaurants (QSRs), Convenience Stores, and Retail Businesses with industry-leading drive-thru technology and intelligent video-based surveillance to optimize operations and protect valuable assets.

Job

Company

Role

Who you are

Strong English communication skills (spoken and written)
Solid understanding of computer hardware and networking fundamentals
Knowledge of Windows operating systems
Experience in technical support or help desk environments
Strong troubleshooting and problem-solving skills
Ability to work independently and as part of a team
Fluent in Spanish

Desirable

CompTIA or other technical certifications
IT degree (completed or in progress)
Experience in surveillance, POS systems, or loss prevention technologies

What the job involves

The Tier 2 Technical Support Specialist provides advanced technical support to customers and serves as an escalation point for complex issues
This role focuses on troubleshooting hardware, software, and network-related problems while maintaining strong queue performance and service level metrics
Provide direct technical support to customers via phone, email, and ticketing systems
Troubleshoot and resolve complex hardware, software, and network issues
Install and configure DTiQ systems remotely
Escalate issues when necessary and collaborate with internal teams to ensure resolution
Maintain ticket queue performance and meet SLA and productivity targets
Document issues and solutions clearly and accurately

Our take

Security and loss prevention is important for all businesses, but especially for customer-facing businesses with a rapid turnover such as drive-thru and quick-service restaurants. To help with this, DTiQ provides security monitoring and optimization solutions for the likes of Subway, Dunkin Donuts and Burger King.

DTiQ’s suite of products includes audit, analysis and assurance solutions that cover incident reporting, internal fraud, theft and loss prevention. Leveraging AI, algorithms and data analysis tools, its solutions identify, flag and prevent suspicious transactions - streamlining these processes for its clients.

Applying AI compliance and security to rapid turnover B2Cs is a smart niche, and DTiQ’s global expansion is evidence of the demand for such a service. It has raised considerable funds that power growth and expansion into new territories, as it builds on a solid foundation of over 45,000 international customers.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (2.8)

Trustpilot (3.2)

Company

Funding (1 round)

Oct 2024

$145m

GROWTH EQUITY VC

Total funding: $145m

Company benefits

Hybrid & Remote Flexibility
Paid Time Off & Holidays
Global Offices
Employee Shoutouts
401K Plans
Comprehensive Health Coverage
Parental Leave

Company HQ

Marlborough, MA

Leadership

JL Valente

(CEO)

Operating Partner at Digital Alpha Advisors and Board Member at Trumio. Former VP at Cisco where they spent 9 years. They were also President and CEO at blueKiwi and RiverMuse.

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