Software Support Engineer, Ataccama
+ Long-Term Incentive Program
AI-driven data platform for enterprises
Be an early applicant
AI-driven data platform for enterprises
201-500 employees
Be an early applicant
+ Long-Term Incentive Program
201-500 employees
Company mission
To enable business and data teams to innovate with unprecedented speed while automatically maintaining the security and governance of their data.
Role
Who you are
- 3+ years of experience in a technical application support or software troubleshooting role
- Expertise in troubleshooting Java based applications and interpreting detailed Java logs and stack traces
- Strong working knowledge of SQL and relational databases; Linux proficiency
- Familiar with web application environments, integration with identity and access management (e.g., SSO), and networking
- Comfortable working with REST or GraphQL APIs, XML and JSON data structures
- You’ve supported enterprise-grade, production environments and know what’s at stake
- You take ownership, thrive under pressure, and communicate clearly under all circumstances
What the job involves
- Do you like figuring out the best solutions to customer’s challenges? Do you have a passion for technology and solving technically complex issues? Interested in the data management field?
- You will be the first point of contact for our clients and will work across our internal support and product teams to ensure their success with, and enjoyment of, our products. If you have logical problem solving abilities, a can-do, helpful attitude, and are a life-long learner, join us!
- Act as a technical expert for Ataccama customers, solving complex issues involving our Java-based application
- Analyze and troubleshoot complex application logs, including interpreting stack traces, understanding error codes, and identifying root causes such as misconfigurations, service availability issues, or networking failures
- Continuously expand your knowledge of Ataccama products and related third-party software, including but not limited to database management systems, identity and access management providers, and web application servers
- Accurately analyze and escalate product bugs, complex incidents, and service requests to senior engineers or Engineering, providing detailed assessment, reproducible steps and all relevant details
- Handle escalations and own critical issues through resolution by leading customer meetings and managing stakeholder expectations
- Suggest product improvements based on support trends and customer feedback
- Collaborate closely with internal teams including Product, Engineering, and CloudOps to escalate, track bug or enhancement requests to ensure Customer Success
- Drive improvements to knowledge base and internal processes
- Manage and prioritize tasks while fulfilling SLAs autonomously
Our take
Business data is invaluable in the process of optimizing the operations of a large enterprise, but managing the data can be a convoluted process. Data managers must source, organize, and take actionable insights from CRM data, financial information, and analytics, all whilst ensuring that the data is appropriately classified to maintain compliance.
Ataccama provides an all-in-one data management platform for enterprises, leveraging AI to automate the processes of data classification, QA, accessibility, and compliance. The platform is designed to work modularly to suit different data stacks and is suitable for cloud, on-prem, and hybrid hardware stacks.
Whilst the company certainly faces competition from other enterprise data management platforms, Ataccama has taken a unique angle by ensuring that its cutting-edge solutions are adaptable for any data and hardware stack. Through this hybrid approach, the company aims to bring the benefits of AI-driven data management and compliance, without the client having to adjust their operations. The company has considerable growth potential as it further invests in product optimization and expanding integrations.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2022
$150m
GROWTH EQUITY VC
Jan 2010
$2m
SEED
Total funding: $152m
Company benefits
- 5 sick days, 2 personal days for each calendar year in addition to your vacation days.
- Flexible working hours & hybrid work setup
- Employee Stock Options Program
- "Bring Your Friend" referral program reward when a new teammate you recommend finishes their probation period
- Annual package for mental health support
- Corporate discounts on travel, fitness, attractions, and shopping
- Health, vision, and dental benefits
- Conference tickets to the best industry events of the year
- Online courses & company access to Udemy to hone your skills
- Company laptop (Dell, MacBook)
- Monitor, mouse, headphones for your home office
- Company mobile phone
- Receive gifts including the latest Ataccama merchandise, T-shirts, limited edition hoodies, and more surprises!
- Join events like our themed New Year’s parties and summer all-staffs. Though mostly online for now, we’re excited to meet in person when it’s safe!
- Fuel up! Our kitchens are stocked with fresh fruit and juice, teas, and the best coffee in town
Company HQ
Yonge-Bay Corridor, Toronto, ON
Leadership
Michal Klaus
(Strategic Board Advisor & Co-Founder)Experience as Managing Director of Integia. Was also Director of Master Data Management Competency Center of Adastra.
Jan Cervinka
(Co-Founder)Experience as CEO of Speedware Czech from 1994 to 1999. CEO of Adastra Group.
Jan Mrazek
(Co-Founder)Experience as Senior Manager of Business Intelligence Solutions for BMO Financial Group. Co-founder and President of Adastra Group.
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