Senior Backend Engineer, Highspot

• Have 8+ years of relevant industry experience, 3+ years leading large-scale, complex projects or teams as an engineer or tech lead
• Are obsessed with distributed systems at scale, infrastructure reliability, scalability, security, and continuous improvement
• Strong problem-solving skills and the ability to work independently
• Have a passion for supporting internal partners, like research, to understand their needs
• Have excellent communication skills to build consensus with stakeholders, both internally and externally
• Possess deep knowledge of modern cloud infrastructure, including Kubernetes, Kafka, AWS, and Azure

Desirable

• Come help us build the next generation platform that will power Highspot’s vision for intelligent, agentic workflows—where software doesn’t just respond to users, but collaborates with them
• As a Senior Backend Engineer, you’ll help architect the infrastructure behind Highspot’s Model-Context-Prompt (MCP) capabilities, enabling AI agents to take meaningful action in real-time business scenarios
• This role goes beyond traditional backend development
• You’ll design systems that provide agents with access to contextual data, enable them to reason over business logic, and securely act on behalf of users
• That means building scalable services that power prompt orchestration, agent memory, contextual APIs, and decision workflows—integrated deeply with Highspot’s platform data
• Your work will lay the foundation for a new generation of features: agents that generate content, automate decisions, summarize activity, and drive insights—all grounded in customer-specific context and permissioning models
• You’ll collaborate across engineering, product, and ML teams to ensure our platform can support adaptive, safe, and extensible AI behavior at scale
• While we don’t expect you to be an expert in all of these technologies, some of the languages and tools we use to build Highspot include Ruby, MongoDB, PostgreSQL, React , Next.js , Solr, AWS, Docker, Kafka and Kubernetes
• Develop product features and a platform with the highest quality. Define and meet scalability, uptime, performance, and security goals
• Leads by example and mentors others to produce extensible and maintainable code used across products
• Partner cross-functionally with UX and Product Management to create the best software possible
• Take on the role of a technology leader in our most challenging cross-functional projects
• Support the professional growth of others by actively mentoring individuals
• Leverage your extensive knowledge and experience to exert technical influence over multiple teams, enhancing their productivity and effectiveness through sharing
• Resolve major customer technical issues in production, and contribute to internal and external technical documentation
• Set technical strategy and oversee the development of high-scale, reliable infrastructure systems
• Work across many of Highspot partners and their EcoSystems
• Design processes (e.g. postmortem review, incident response, on-call rotations) that help the team operate effectively and never fail the same way twice