Account Manager, Vimeo

• We’re looking for someone who is resourceful, energetic, and adept at creative problem-solving
• If you approach challenges with empathy, genuinely care about client success, and consistently strive for excellence, we encourage you to apply
• 3+ years of experience in a customer-facing role within the SaaS industry
• Demonstrated passion for and understanding of the unique challenges and opportunities faced by video creators and entrepreneurs
• Proven track record of expanding existing client accounts
• Excellent organizational skills and the ability to manage multiple projects while collaborating effectively with internal stakeholders
• Proficiency with CRM software (e.g., Salesforce, HubSpot) and other relevant sales tools
• Consistent track record of exceeding sales quotas

Desirable

• Vimeo is seeking a driven Account Manager to cultivate and expand relationships within our Vimeo Streaming product line
• In this role, you'll be responsible for growing and retaining our existing enterprise accounts by understanding client needs and identifying strategic opportunities
• Manage a portfolio of existing clients utilizing Vimeo Streaming's enterprise product, with a focus on retention and expansion
• Serve as a client advocate, effectively translating client needs into actionable feedback for product and support teams
• Become a product expert and strategic advisor, guiding clients on how to best leverage our technology for business growth
• Understand and anticipate clients’ business needs to drive the success of key accounts
• Facilitate quarterly business reviews and ongoing client engagement across your accounts
• Negotiate contract renewals and expansion opportunities
• Proactively manage a pipeline of renewal and expansion opportunities to achieve monthly and quarterly revenue objectives
• Confidently convey Vimeo’s value proposition through direct client engagement and by leveraging relevant communication tools
• Assist in collecting client feedback, defining processes, and identifying best practices to enhance the customer experience