Customer Success Manager, Beam
Magic Notes
£40-55k
+ On target bonus of 10-15% + EMI-qualifying share options
More information about location
2-5 days a week in office (Shoreditch, London)
Reinventing welfare services with Tech & AI
Job no longer available
Reinventing welfare services with Tech & AI
101-200 employees
Job no longer available
£40-55k
+ On target bonus of 10-15% + EMI-qualifying share options
More information about location
2-5 days a week in office (Shoreditch, London)
101-200 employees
Company mission
To give everyone access to human-centred welfare services.
Role
Who you are
- A natural relationship builder - quickly building rapport and establishing trust to develop meaningful relationships with both senior stakeholders and front line teams
- A strong multi tasker - you’re incredibly organised, comfortable with multi tasking and can switch between different activities with ease
- Results-driven - you thrive working towards ambitious individual KPIs
- A confident negotiator - you have a strong track record managing upsells, with the skills to efficiently and effectively close expansion deals for a new product
- Adaptive and resilient - you thrive in a dynamic environment and are optimistic about overcoming obstacles while maintaining motivation
- Demonstrable experience of driving growth through excellent partner or account management in a startup, leading corporate or in the public sector. Ideally, you’ll have experience in customer success for a software product
- A strong sense of diplomacy - you know how to appropriately build relationships with stakeholders across Government and social care organisations
- A creative, growth mindset - when there’s a bottleneck, you bring solutions and novel ideas for experimentation that deliver value for customers
- Incredible discovery techniques - strong listening and questioning skills to uncover critical information, identify decision makers, and understand client problems where Beam can help
What the job involves
- Your role is to ensure pilots deliver impact for customers, before negotiating and agreeing expanded contracts
- From there, you will manage and grow a portfolio of accounts, ensuring frontline teams get increasing value from Beams software products as we scale
- This is a broad and hands-on role. You’ll spend a lot of your time with users - especially social workers - helping them understand and use the product. Alongside this, you’ll build a network of champions at every level to inform and grow the partnership
- When you’re not out and about, you’ll be digging into data and qualitative feedback to problem solve for your customers and acting as a customer advocate to inform product improvement
- When a pilot is completed, you’ll provide a comprehensive evaluation and lead the negotiation for an extended contract
- This is a new function and you’ll be brimming with ideas about what great customer success looks like for our users, and excited to play a part in transforming how care is delivered across the UK
- Building strong relationships - from front line teams to senior leadership across Local Councils, Central Government departments, charities and private sector social care providers
- Driving adoption - through both organised training and proactive engagement with front line teams and managers
- Demonstrating the impact of our work - through clear, concise updates and reports, you’ll be showcasing how impactful our partnerships can be
- Identifying and securing expansions - spotting opportunities, developing proposals and leading contract negotiation
- Acting as the voice of the customer - sharing feedback which drives our product roadmap
- Helping build the customer success team - we’re a new team, and you’ll be at the forefront of designing how customer success at Beam works
Application process
- 30 minute video call with a member of our team
- Timed practical remote test
- Presentation with our Customer Success team
- 3 final culture and value meetings
- We are accepting rolling applications for this role, with no fixed close date - if you are interested please do apply when you can
Salary benchmarks
Our take
Trusted by over 100 government partners, Beam is a social enterprise that brings AI to welfare services. Enabled by tech and AI, their caseworkers have supported thousands of underserved people into homes and jobs, whilst their software has slashed admin for thousands of frontline workers across the UK.
Beam is funded by established names in the UK tech scene, the world's top impact funds and the Mayor of London. Founder and CEO, Alex Stephany, brings a track record from his previous startup backed by Index Ventures and was even named Purpose Entrepreneur of the Year 2024. The rest of Beam's senior team has their own wealth of experience from a variety of leading startups, tech, and social impact businesses like Arm, Multiverse, and GoCardless.
Beam has also won multiple awards, including a Queen's Award - one of the UK's most prestigious business awards - and has twice been voted as one of the top 100 places to work in the UK. Their work has been covered widely in the media, with features from the BBC, The Times, FT, Forbes and The Independent.
AI has the potential to be a game changer for social workers and in a recent pilot, Beam's AI tool, Magic Notes, reduced the time spend on administrative tasks by over 60% and cut assessment write-ups from four hours to just 90 minutes. As councils explore next steps, Beam's technology is already redefining how frontline workers deliver care, so they can spend more time on what matters most.
Steph
Company Specialist at Welcome to the Jungle
Meet the team
5 people
Rachel Astall, CCO
Our mission
Our 5-person C-Suite brings together leaders from tech, care work and AI - bringing a wealth of diverse experience.Insights
61% female employees
61% employee growth in 12 months
Glassdoor (3.9)
Company
Company benefits
- Share options: Be a Beam owner with EMI-qualifying share options
- Access to therapy, coaching, classes & content - powered by Oliva
- 1:1 workplace coaching with More Happi
- Your own financial well-being coach, through Bippit
- Generous Holiday - 25 days with 3 additional days over the Christmas period + bank holidays
- Work remotely up to 6 weeks a year
- Eligible for a 6-week sabbatical after 3 years in service
- Nursery scheme through Gogeta
- Healthcare cover through Benenden Health
- Enhanced parental leave: Primary Caregiver leave 18 weeks and Secondary Caregiver leave 4 weeks
- £200 WellBeam budget for activities enhancing wellbeing and professional development
- Annual membership to Shoreditch Exchange gym (London office only)
- Pension scheme where we contribute 4% of your salary and you contribute 5%.
- Free subscription to the Calm meditation app
- Discounted bike and accessories with Cyclescheme, and tech products with Techscheme
Company values
- Mission first: We drive the mission for those we serve with heart, grit and zero ego
- Aim high and deliver: We deliver outsized impact through setting and executing against ambitious targets
- Raise the pace: We move with urgency and accelerate others, without compromising excellence
- Get better together: Everything is a work in progress. We constantly work on improving ourselves and Beam
Company HQ
London, UK
Articles
Leadership
Alex Stephany
(Co-Founder & CEO)Previously CEO of JustPark, a leading online marketplace for parking with over 4M customers backed by Index Ventures. Expert on the sharing economy and author of The Business of Sharing (Macmillan).
Seb Barker
(Co-Founder & COO)Helped pioneer personalised healthcare for the NHS. Worked on the world's first social impact bond in homelessness.
People progressing
Ryan joined in 2020 as an Operations Executive. Since then, they have held a number of roles and are now the Head of Operations.
Diversity, Equity & Inclusion at Beam
- We work hard to build teams that are diverse in every way.
- We’re committed to creating inclusive hiring processes which allow people with diverse backgrounds to showcase their talents
- We particular encourage applications from those who are underrepresented in startups: those from black and underrepresented ethnic groups and people with lived experience of homelessness/social disadvantage
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