Technical Success Manager, ABBYY
$75-99k
Digital intelligence platform
Open for applications
Digital intelligence platform
501-1000 employees
Open for applications
$75-99k
501-1000 employees
Company mission
To redefine how work is done and how processes run within organizations to give you back your time.
Role
Who you are
- 5+ years of experience in Pre-Sales, Professional Services, consulting, Technical Account Management, or other customer-facing technical roles
- Must have SaaS experience
- A mix of business and technical acumen with the ability to engage and add value in discussions involving both technology and business strategy
- Strong ability to translate technology needs into outcomes
- Experience in any one of the following technologies:
- O OCR/ICR
- O Intelligent Document Processing
- O Document/Content Intelligence
- O Enterprise Automation
- O RPA, ECM, BPM, or ERP
- O Process mining or Task mining analytics
- O Analytics SAAS platform
- Previous experience with ABBYY software great nice to have
- Previous experience with software implementation
- Understands solution-focused engagement approaches and methods
- Strong project management, time management, and prioritization skills with the ability to balance multiple priorities, accounts, and resolutions
- Strong analytical and problem-solving skills with the ability to work with ambiguity and collaborate with other team members
- Excellent customer-facing and interpersonal skills
- Strong written and verbal English communication skills
- Proven self-starter with a strong track record showing results, sound judgment, and detail orientation
- Able to manage the successful delivery of a portfolio of customer engagements
- Advance proficiency in MS Office Suite or similar platforms
What the job involves
- Effectively articulate the gap between where the client's current state is vs their desired state
- Jointly create custom executive presentations for key accounts and participate in quarterly business reviews with customers in collaboration with account management team
- Build and maintain customer/partner relationships, ensuring constant and professional communications with assigned accounts
- Be a strategic advisor to customers/partners by understanding the customer success criteria and use cases, familiarizing them with the products, the teams, and the process in the early stages of their lifecycle. Helping them to achieve success and value from our product
- Identify and facilitate customer & partner training needs to promote good usage habits and adoption of our products through customer education
- Proactively prevent and eliminate obstacles for customers using ABBYY products & services, escalate technical issues, leads, and feedback to appropriate internal groups as needed
- Promote the expansions, renewals, and adoptions of ABBYY solutions, ultimately ensuring customers maximize the value derived from ABBYY products & services
- Manage customer/partner expectations regarding timelines, steps to resolution, and any other relevant information
- Proactively identify and measure how customers use the products, their adoption rates, customer satisfaction, licensing utilization, churn risks, and renewal habits. Then offer insights to build & execute the relevant customer success plays
- Integrated project management and organization responsibilities, liaising with diverse stakeholders internally and externally to ensure delivery of customer needs
- Be the Voice of the customer in ABBYY. Carry out feedback initiatives with customers, discovering their opinions, feelings, and objections to our products. Using this insight to trigger initiatives that make the necessary business changes
- Help drive customer references, advocacy, and case studies
Our take
ABBYY has been pushing the boundaries of technology since the 80s, when it was founded with the launch of a digital language translation dictionary. Since then, it has evolved into a document translation and processing solution, leveraging innovations in automation and AI to help companies process and translate legal and administrative documents.
With years of experience in the automation and optical recognition sector, it is no wonder ABBYY’s client number is in the hundreds of thousands and includes a number of Fortune 500 businesses. Lately, it seems the company has been bolstering its leadership team as it aims to grow revenue, launch new products and continue expanding the global business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Apr 2015
$6m
EARLY VC
Total funding: $6m
Company benefits
- Remote and hybrid working options
- Flexible hours
- Paid volunteering days off
- Parental leave in all our locations
- Work in an international environment, supported by some of the brightest minds in the industry
- Join an innovative brand that transforms how Intelligent Automation solves highly complex business challenges for top global companies
Company HQ
Congress Avenue Historic District, Austin, TX
Leadership
Ulf Persson
(CEO)Previously, the Director of Tablogix, Managing Partner at Mint Capital and was Chairman of UCMS Group Ltd.
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