Sales Enablement Manager, Persona
$100-150k
+ Equity packages
Identity verification infrastructure solution
Open for applications
Identity verification infrastructure solution
201-500 employees
Open for applications
$100-150k
+ Equity packages
201-500 employees
Company mission
To create the ideal identity verification experience for your business and customers.
Role
Who you are
- The ideal candidate has: (1) high levels of self-motivation and self-direction; (2) a passion for teaching complex concepts and breaking them down in digestible ways without losing critical context, and (3) extreme care for the quality of their work
- We are looking for a candidate who is thrilled to be helpful to the Sales team and willing to adjust their day to day based on the team’s changing needs
- Exceptional written and verbal communication skills
- Ability to simplify complex information and teach it in a way that is compelling, nuanced, and designed for mastery
- Ability to learn complex and technical subjects very quickly
- Genuine desire to be helpful, and are willing to take on a variety of projects based on the ever-changing needs of our Sales team
- Process-oriented, but also able to work in ambiguous, fast-moving situations with very little structure
- Grit and persistence – you will find creative ways to get what you need
- Deep care for the quality of your work
- Strong collaboration and interpersonal skills, and can work well with a large number of cross-functional stakeholders
- Nice to haves: experience in a customer-facing role (Sales, Customer Success, Sales Engineering, Solutions) at a fast-moving tech company with a complex suite of products, expertise in either the identity industry or financial services industry, familiarity with Notion, Salesforce, Gong, CRM systems (e.g. Seismic, Highspot) and AI tools (e.g. Glyphic)
What the job involves
- The Sales Enablement Manager is a critical role that will support our Sales team in becoming more effective sellers of a complex, technical and ever-growing suite of identity products
- Reporting to the Head of Enablement, the Sales Enablement Manager will be joining a small and scrappy team in charge of creating, implementing and maintaining Persona’s Sales collateral, training programs / certifications, and internal knowledge base
- Onboarding: Manage Persona’s onboarding programs for new SDRs, Account Executives and Sales Engineers, including leading live sessions, creating and updating online courses, grading and evaluation
- Continuing Education: Equip members of our Sales team with the essential industry and product knowledge, practice opportunities, and coaching to be successful in their role, including creating and delivering live trainings and online courses, creating internal and external resources. Topics span product, process, customers, compliance and skills
- Process and Tools: Build and improve processes within the Sales team and across teams, including creating new standard operating procedures, working closely with revenue operations to make Salesforce changes, and training the field. Vet new tools (including efficiency tools) and work with teams to implement new tools with the Sales team’s use cases in mind
- Internal Resources and External Collateral: Create, adapt, and maintain: (1) external-facing Sales collateral (sales decks, one-pagers, loom videos and other leave-behinds); and (2) internal knowledge base for Sales (e.g. playbooks, talk tracks, battle cards, guides, processes, trackers)
- Industry and Product Expertise: In order to gain the context necessary to make your materials and trainings relevant, you will become an expert on the identity industry, Persona’s solutions and platform, the challenges of our customers and our key value propositions. You will also understand the Persona’s sales process inside and out
- Responsive to Ever-Changing Needs: The Sales Enablement Manager will be flexible and hyper-responsive to the changing needs of our Sales team, and will work cross-functionally with Product Marketing, Product Managers, Rev Ops and members of our Sales team to deliver on all the above
Our take
Persona enables businesses to verify customer identities, fostering trust in online interactions and aiding in age verification, fraud prevention, and account recovery. It offers a comprehensive suite of automated identity verification components with worldwide coverage that can be configured, branded, and themed to create custom-tailored flows for any use case
Businesses and governmental organizations can access Persona’s platform via an API, which supports various documents from government-issued IDs to biometrics, ensuring customers are who they claim to be. Persona’s platform also collects passive signals such as a user’s device, location, and behavioral patterns to provide a more holistic risk profile, beneficial in financial and insurance contexts
Recently, Persona partnered with Member Driven Technologies (MDT) to enhance identity verification for credit unions. This partnership enables credit unions to adjust their identity verification flows in real-time based on risk signals, improving user conversion and fraud deterrence. The collaboration aims to streamline operations and strengthen fraud prevention, both digitally and in branches. Since founding, Persona has been scaling its offerings and now boasts a worldwide presence, serving clients in nearly every country and supporting 20 languages.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% employee growth in 12 months
Company
Employee endorsements
Nice people
"Everyone who I have met and worked with so far have been intelligent and welcoming, and I feel like I can dive in and ask for help from anyone at..."
Funding (last 2 of 4 rounds)
Sep 2021
$150m
SERIES C
May 2021
$50m
SERIES B
Total funding: $217.6m
Company benefits
- Professional Development
- Catered meals
- Wellness benefit
- 401(k)
- Unlimited time off
- Parental benefits
- Mental health
- Health and wellness
- Bevsday (free drink on Wednesday)
- Family planning
Company values
- People first. We will not make decisions that are good for the business but are not good for people — whether those people are our customers, their customers, or our team.
- Pursue relentlessly high standards. We hold ourselves to a high bar today and a higher one tomorrow. While we celebrate our wins, we constantly strive to raise the bar.
- Lead by serving. We share early and often to push our work forward, creating a space where it’s ok to ask questions and show unpolished demos instead of waiting for a perfect spec.
- Work in public. We encourage collaboration and transparency, sharing early and often to push our work forward. We create a space that makes others comfortable to ask questions, share unfinished thoughts, and show unpolished demos instead of waiting for a perfect spec.
- Start small, think big. Starting small allows us to provide value while learning lessons without losing sight of our vision.
- Speed is not a tradeoff. Speed is important, but so is quality. We strive to find ways to optimize and increase both. Going fast does not imply that our quality will suffer. Instead, it means we focus on being more efficient while continuing to operate at a high level.
Company HQ
SoMa, San Francisco, CA
Articles
Leadership
Rick Song
(CEO)Bachelor's in Computer Science, Maths, Economics at Rice University. KPCB Engineering Fellow, then Engineer at Square.
Charles Yeh
(CTO)Studied Computer Science at Brown. Software Engineer at Zynga, and Technical Lead at Dropbox.
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