Renewals Specialist, Transmit Security
Customer identity and access management platform
Open for applications
Customer identity and access management platform
201-500 employees
Open for applications
201-500 employees
Company mission
To create a world where businesses can move fast, be secure, and never compromise.
Role
Who you are
- 5+ years of experience in Renewals, Procurement, Customer Success, Sales Operations, or a closely related role within a large enterprise or SaaS/technology company, with a strong focus on complex contract and commercial management
- Background in enterprise procurement or vendor management — ideally from the buy side at a large enterprise — giving you firsthand understanding of how procurement teams evaluate, negotiate, and apply pressure during renewal cycles
- Demonstrated track record of leading high-stakes commercial negotiations with the resolve to hold firm on pricing, terms, and structure when customers push back
- Proven ability to coordinate across Finance, Legal, and Sales on complex transactions — driving cross-functional alignment without losing deal momentum
- Strong analytical and problem-solving abilities, coupled with excellent customer-facing communication, negotiation, and advisory skills
- Proficiency in CRM platforms (e.g., Salesforce), pricing strategies, and contract management processes
- Knowledge of renewal pipeline management, net retention forecasting, and deal operations
- Familiarity with AI-assisted sales or customer success tools (e.g., predictive churn scoring, automated renewal workflows) and a genuine interest in applying emerging AI capabilities to improve renewal outcomes
- Comfortable working in a fast-paced environment with evolving business needs, and capable of managing simultaneous, high-priority renewal cycles
What the job involves
- We are seeking a highly motivated, commercially sharp Renewals Specialist to partner directly with our Sales and Customer Experience teams to drive timely, efficient, and profitable renewals across our customer base
- This pivotal role acts as a primary commercial advisor guiding the construction of optimal renewal order forms and commercial terms that align with customer needs and company objectives
- The ideal candidate brings a procurement background from large enterprise environments and understands how sophisticated buyers think — using that insight to negotiate assertively, protect margin, and drive favorable outcomes for Transmit Security
- This role requires direct engagement with customers to clarify and negotiate commercial terms, including the confidence to hold firm on terms and push back when needed
- In this role, you will work hand-in-hand with AEs on renewal construction, review terms and margins, and serve as the central coordinator across Finance, Legal, and Operations to manage the end-to-end contracting process
- Your strategic thinking, negotiation instincts, and deep understanding of the customer lifecycle will be essential for balancing renewal velocity with successful, compliant, and commercially sound outcomes
- Partner with Sales and Customer Experience leadership to drive operational rigor across the renewal pipeline — inspecting renewal activity, identifying execution gaps, and escalating blockers to keep opportunities moving forward
- Develop and maintain customer-facing content that enables champions to justify continued and expanded investment in Transmit Security internally — including business cases, value summaries, and ROI materials
- Own and continuously optimize the renewal process — building structured frameworks, improving forecasting workflows, and ensuring every renewal is set up to close on time and at or above prior contract value
- Proactively identify at-risk renewals through customer health signals, usage data, and engagement trends, coordinating cross-functional responses to mitigate churn
- Lead commercial negotiations on renewals with confidence and discipline — drawing on enterprise procurement experience to anticipate customer tactics, counter effectively, and close on terms that protect company interests, even when conversations become difficult
- Serve as the central point of coordination across Finance, Legal, and Sales on all renewal transactions — managing interdependencies, driving alignment, and ensuring each function has what it needs to move deals forward without unnecessary delays
- Leverage AI-powered tooling and automation to surface renewal risks, prioritize outreach, and generate data-driven insights that improve on-time renewal rates and net retention
- Improve and document renewal processes to increase operational efficiency and ensure consistent execution across the team
- Support deal operations for complex enterprise renewals, including multi-product and non-standard commercial structures
- Produce renewal pipeline reporting, forecasting analysis, and operational insights that help leadership make faster, better decisions
- Ensure CRM data accuracy and support GTM technology. Report on renewal metrics and trends, suggesting adjustments to boost renewal rates and profitability
- Collaborate with Sales and CX on renewal mechanics and commercial structuring — providing operational guidance on pricing parameters, contract requirements, and approval workflows to keep deals moving without creating bottlenecks
Our take
Transmit Security is a customer identity and access management (CIAM) platform that is on a mission to rid the world of passwords. Organizations lose millions every year due to unsafe password-based authentication - with weak passwords accounting for 80% of all data breaches.
The company offers a developer-friendly platform that provides passwordless authentication, fraud detection, and identity verification. Whilst the company serves many of the world’s largest banks, insurers and retailers, being collectively responsible for more that $2T in annual commerce, it is not without competitors. Both Microsoft and Apple have developed password-free authentication.
Nonetheless, Transmit Security has undoubtedly carved out significant space in the market. Since its impressive series A funding - the largest cybersecurity funding round of its kind in history - the company has experienced record growth and has added new customers and been recognised as a Leader in Customer identity and Access Management by The Forrester Wave™, all pointing towards a promising future of continued success.
Steph
Company Specialist at Welcome to the Jungle
Insights
-13% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2021
$543m
SERIES A
Jan 2017
$42.7m
EARLY VC
Total funding: $585.7m
Company HQ
Tel Aviv-Yafo, Tel Aviv District
Leadership
Micky Boodaei
(Co-Founder & CEO)Micky previously co-founded Imperva and founded Trusteer where he served as the CEO for over 7 years.
Salary benchmarks
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