Senior CX/UX Designer, Wolters Kluwer

AI-First Innovation for Tax & Accounting

$85.6-149.4k

This role is eligible for Bonus

Figma

Miro

Senior and Expert level

Austin

Chicago

Miami

New York

More information about location

2+ days a week in office

AI-powered solutions for professionals

Job no longer available

AI-powered solutions for professionals

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Job no longer available

$85.6-149.4k

This role is eligible for Bonus

Figma

Miro

Senior and Expert level

Austin

Chicago

Miami

New York

More information about location

2+ days a week in office

1001+ employees

B2BEnterpriseLegalBusiness IntelligenceFinancial ServicesAutomation

Company mission

To help customers make critical decisions every day by providing expert solutions tha to combine deep domain knowledge with technology.

Job

Company

Role

Who you are

5yrs minimum in role plus 2yrs AI driven experience
Proven experience designing AI-powered user experiences for enterprise applications
Familiarity with agentic workflows, automation principles, and ML concepts
Expertise in enterprise UX for regulated domains (tax/accounting experience preferred)
Strong understanding of data privacy, compliance, and ethical AI
Advanced prototyping and design system integration skills
Experience facilitating design thinking workshops and JTBD mapping
Hands-on experience with AI design tools (e.g., Builder.io, Miro AI, Figma Make) and
Excellent collaboration and communication skills

What the job involves

As a Senior CX/UX Designer, your mission is to create user-facing experiences that embed AI, machine learning, and automation into tax and accounting workflows
You will design solutions that simplify complex, compliance-heavy tasks while ensuring trust, transparency, and usability
This includes creating multi-modal prototypes and simulations for validation and moving quickly from hypothesis to customer journeys using tools like Miro, Figma, and Builder.io
You will collaborate closely with cross-functional teams to deliver intuitive, compliant, and scalable AI-driven experiences
While you’ll contribute to improving internal design processes, the focus is on execution and delivery rather than defining enterprise-wide strategy
Tax and accounting professionals need tools that reduce complexity and improve efficiency. AI can deliver this—but only if designed responsibly. This role ensures that AI-driven experiences are intuitive, compliant, and user-centric
What Success Looks Like:
AI-powered features for tax/accounting users improve workflow efficiency and usability
Solutions meet regulatory compliance, data privacy, and accessibility standards
Prototypes and design systems accelerate delivery without compromising quality
You will report to the Manager, CX/UX Design, and work under the leadership of the Director, CX/UX Design. This role is a part of DXG | UX/CX COE - Wolters Kluwer DXG U.S., Inc
Key Performance Indicators:
Adoption of AI-driven features by tax/accounting professionals
Measurable improvements in user efficiency and trust
Compliance with financial regulations and WCAG 2.2 AA standards
High-quality prototypes delivered on time and aligned with product goals
User-Facing AI Integration: Design experiences that embed AI/ML/automation into tax and accounting workflows, including predictive UX and conversational interfaces
Domain-Centric Design: Create solutions tailored for compliance-heavy environments in North America
Execution Excellence: Deliver high-fidelity prototypes and design system components using advanced tools
Compliance & Trust: Ensure adherence to financial data privacy, security, and WCAG accessibility standards
Cross-Functional Collaboration: Work with engineers, data scientists, product managers, and compliance teams to bring designs to life
Continuous Improvement: Contribute to refining design practices and workflows through hands-on implementation

Our take

For over 185 years, Wolters Kluwer has been innovating the way professionals and businesses work. The company has expanded to offer a substantial range of services across the Health, Tax & Accounting, Finance, Compliance, and Legal sectors.

While operating across so many sectors comes with an extensive range of competition, Wolters Kluwer serves customers in over 180 countries, which has been managed, in part, due to its 70+ acquisitions. For example, the company has recently acquired leading artificial intelligence technology company Della AI, which will become part of its legal software unit, to further advance its natural language processing capabilities.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Led by a woman

Glassdoor (3.7)

Company

Company HQ

Alphen aan den Rijn, Netherlands

Leadership

Nancy McKinstry

(CEO & Chairman of the Executive Board, not founder)

Held various roles at the company before being named CEO in 2003. Current Member of the Board of Directors at various companies including Accenture, Abbot, Russel Reynolds Associates, and Columbia Business School.

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