Technical Account Manager, Netskope
$72.5-147k
OTE
+ On Target Earnings range for the role, which is the sum of base salary and target commission amount at 100% goal achievement
Security cloud platform
Open for applications
Security cloud platform
1001+ employees
Open for applications
$72.5-147k
OTE
+ On Target Earnings range for the role, which is the sum of base salary and target commission amount at 100% goal achievement
1001+ employees
Company mission
To redefine cloud, network, and data security, empowering security teams with the right balance of protection and speed they need to secure their organisation's digital transformation journey.
Role
Who you are
- 5+ years of experience as a Professional Services Consultant or Technical Account Manager, with a proven track record of success and strong presentation skills at both the executive and architect levels
- Solid knowledge and prior experience with network security technologies such as Proxies, Next-Generation Firewalls, SSL/IPSec, VPNs, SSO, DLP, and Encryption Gateways
- Strong understanding of networking concepts, MDM, and Cloud APIs
- Experience working with large enterprise customers (Fortune 500 experience a plus)
- Proficiency in at least one scripting language (e.g., Perl, Python)
- Familiarity with regulatory and compliance frameworks (HIPAA, PCI, PII, ITAR, GLBA, SOX)
- Knowledge of data encryption technologies, SIEM, and load balancing
- Strong background in network architecture
- Must be proficient in written and spoken English
- Bachelor's degree (BSc) preferred
What the job involves
- Technical Account Managers (TAMs) are at the core of shaping the Netskope customer experience
- As a TAM, you’ll be responsible for driving technical success across the customer journey, ensuring organizations realize the full value of the Netskope Cloud Security platform
- You’ll partner with customers to understand their business goals, cybersecurity strategy, and technical architecture, then guide them through adoption and operational maturity using tailored value realization plans
- Acting as a trusted advisor, you’ll align customer objectives with the Netskope roadmap, share best practices, and connect them with the right resources across our organization
- Successful candidates are proactive, customer-centric team players with the empathy to build strong relationships and the technical acumen to provide strategic guidance. This role blends technical expertise with business insight, helping drive customer loyalty, retention, and growth
- Customer Success Planning: Partner with the Customer Success Manager to define and execute success plans, value realization roadmaps, and business reviews
- Trusted Technical Advisor: Build strong relationships with customer champions and executives, guiding them on Netskope best practices, policies, and architecture design
- Adoption & Enablement: Coach customer teams to become self-sufficient in day-to-day operations by providing enablement sessions, configuration guidance, and best practice recommendations
- Health Monitoring & Optimization: Conduct tenant health checks, track adoption metrics, and proactively recommend improvements to strengthen the customer’s security posture
- Issue & Escalation Management: Coordinate with Support and Engineering to resolve technical issues, ensuring customer advocacy and clear communication throughout escalations
- Insights & Best Practices: Share new use cases, lessons learned, and optimization opportunities with customers and across the Netskope community
- Product Alignment & Feedback: Champion customer needs with Product Management and Engineering; provide feedback on features and roadmap relevance
- Technology Strategy Alignment: Partner with CSMs and customer stakeholders to ensure Netskope capabilities support and align with the customer’s evolving security and business objectives
- Reporting & Communication: Deliver regular status updates and executive-level summaries to highlight progress, risks, and outcomes
- Cross-functional Collaboration: Orchestrate resources across Netskope and the customer organization to drive successful adoption and long-term retention
Our take
As more and more businesses switch to the cloud, there is a growing concern over data breaches and outages, and companies need to invest more in stabilising their security tools. Netskope is a leader in cloud security, helping the world’s largest organisations take full advantage of the cloud and web without sacrificing their resilience to attacks.
The company's patented Cloud XD technology eliminates security blind spots, with the capability to quickly target and control activities across thousands of cloud services and millions of websites. With full control from one cloud, users benefit from 360-degree data protection that guards data everywhere, with advanced threat protection that stops more elusive attacks.
In 2025, Netskope went public and generated more than $900 million in share sales. Thanks to its IPO-sparked rise in market visibility, the company has expanded its customer list as an increasing number of organisations seek to bring their security and infrastructure into the digital age. Netskope, then, has become a driving force and voice for improved cloud security.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jan 2023
$401m
CONVERTIBLE
Jul 2021
$300m
SERIES H
Total funding: $1.4bn
Company benefits
- Family Medical Leave
- Flexible Work Schedule
- Remote Work Program
- Dental Benefits
- Disability Insurance
- Flexible Spending Account (FSA)
- Health Insurance Benefits
- Life Insurance
- Vision Benefits
- Commuter Benefits
- Company Outings
- Stocked Kitchen
- 401(K)
- Employee Stock Purchase Plan
- Paid Holidays
- Paid Sick Days
Company HQ
Santa Clara, CA
Leadership
Sanjay Beri
(Founder & CEO)Previously worked for 8 years at Juniper Networks, holding various positions such as VP and General Manager of Access/Security and Pulse Business Unit, and Executive Sponsor of Juniper Engineering Operations.
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