Principal Software Engineer, ServiceTitan
$246.5-329.7k
All-in-one operating platform for trades
Be an early applicant
All-in-one operating platform for trades
1001+ employees
Be an early applicant
$246.5-329.7k
1001+ employees
Company mission
To be the world's most impactful vertical SaaS company.
Role
Who you are
- We’re looking for someone to lead all technical aspects of an engineering team at ServiceTitan. You must have a strong background in responsive web application development, building distributed systems for scale, and a proven ability to deliver technical leadership and strong process management
- 15+ years of industry experience, including with large scale enterprise web/SaaS applications, SRE, or infrastructure roles
- B.S., M.S. or PhD in Computer Science, Physics, Engineering or a related technical field
- Microsoft .NET ecosystem, including C#, .NET, ASP.NET MVC, and Web APIs
- Relational database systems (Microsoft SQL Server, Azure SQL, PostgreSQL, MySQL) with strong performance and scalability expertise
- Observability and performance engineering, including metrics, logging, and distributed tracing
- Cloud-native architectures and platforms, with deep hands-on experience in Azure (preferred) and familiarity with AWS
- Kubernetes, serverless computing (Functions), and distributed systems design
- Distributed messaging and data platforms such as Kafka, Event Hubs, SQS, and modern data lakehouse architectures (e.g., Snowflake, Databricks Delta)
- NoSQL technologies including Cosmos DB, MongoDB, and Redis
- API gateways and large-scale service orchestration
- Infrastructure automation and provisioning at scale using scripting and cloud-native tools
- CI/CD pipelines, reliability practices, and version control systems (e.g., Git)
- Troubleshooting and optimizing distributed web applications in production environments
- Programming expertise in one or more languages such as C#, PowerShell, Java (additional languages a plus)
- Familiarity with OpenTelemetry and modern observability standards
- Exposure to AI/ML-driven monitoring or root cause analysis systems (is a plus)
What the job involves
- We make a huge impact on thousands of companies in the U.S. and abroad by enabling them to be more efficient and effective at running their business
- Many of the features we offer — in particular, Machine Learning and AI-driven scheduling and dispatch automation — are light-years ahead of what currently exists on the market, and we love to hold this position
- We are quality minded, use the most modern tools on .NET platform, have an amazing culture, love to solve complex problems, and embrace learning, exploration and growth
- If you share the same values, we’d like to talk to you!
- Design & Evolution: Lead the design, implementation, and continuous improvement of critical systems powering the ServiceTitan platform. Drive enhancements in security, availability, reliability, and performance, and contribute to key architectural and strategic decisions, particularly those related to scale
- Strategic Initiatives: Actively contribute to research, development, support, and cross-company initiatives, designing solutions that address both current and future business needs and infrastructure plans
- Release Collaboration: Partner closely with Product Engineering teams to plan and execute seamless product releases
- Platform & Infrastructure: Work with Engineering leadership to build and scale infrastructure and shared services that support platform and application requirements
- Non-Functional Excellence: Define and embed non-functional requirements (NFRs) throughout the product lifecycle, influencing designs, standards, and best practices for highly scalable, distributed systems
- Leadership Alignment: Build strong relationships with company leadership to ensure effective adoption and alignment of technology strategies
- Data Platform Oversight: Oversee performance, scalability, and availability across key data systems including Azure SQL, PostgreSQL, MySQL, Cosmos DB, MongoDB, Redis, and Kafka
- Optimization & Reliability: Drive improvements in query performance, system optimization, capacity planning, high availability/disaster recovery (HA/DR), and replication strategies
- Empowerment & Mentorship: Mentor and guide engineers across the organization, fostering technical excellence and a strong engineering culture
- Execution Balance: Maintain a strong hands-on approach with approximately 60% focus on development and 40% on strategy, operations, and cross-functional initiatives
- Team Building: Partner closely with Recruiting to help build high-performing teams—participating in candidate interviews and co-owning activities related to talent pipeline development, including tech talks, lead generation, and screening processes (e.g., HackerRank)
Application process
- End Date: May 11, 2026
Our take
In the US, there's been a booming demand for home-service businesses, yet historically many of these trades were running with outdated software systems. That's where ServiceTitan comes in. Founded by friends who grew up around the trades, the company saw a clear gap and set out to give contractors the modern platform they desperately needed.
ServiceTitan's platform is designed specifically for the trades and brings together everything a contractor might need, in one handy system. By focusing on what trade-business owners actually need, it helps turn chaos into structure, giving visibility into operations, so owners can ultimately run their business better.
Now, ServiceTitan serves more than 11,800 trade customers and reported more than $10,000 in annualized billings and processes a huge volume of jobs on its platform. With a market that's still under-served by technology and a platform built to scale, the company is ready to grow even further.
Steph
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Nov 2022
$365m
SERIES H
Jul 2021
$200m
SERIES G
Total funding: $1.5bn
Company benefits
- Flexible time off
- Fully paid individual medical, dental, and vision coverage
- Access to on-demand services like Ginger, Headspace, One Medical, Galileo, Aaptiv, and more
- Tax free savings via HSA, FSA, and Dependent Care FSA
- 401(k) match
- Personal development programs
- Medical plan with up to $20,000 in fertility coverage
- Up to 30 weeks of paid leave for birthing parents and up to 16 for non-birthing parents
- Adoption support including reimbursement of up to $20,000
- Bereavement leave for loss of a pregnancy or loved one
- Access to programs for new parents including Maven Maternity, Ready, Set, Food! Wellthy, SNOO Smart Sleeper, and more
Company HQ
Downtown, Glendale, CA
Leadership
Ara Mahdessian
(Co-Founder & CEO)They studied Management and Computer Science at Stanford University, before co-founding ServiceTitan with Vahe in January 2013. They have served since then as CEO.
Vahe Kuzoyan
(Co-Founder & President)Having studied Computer Science at the University of Southern California, they co-founded ServiceTitan in January 2013, serving as the president since.
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