Intake Coordinator, Transcarent
$23.00/hour + Bonus + Equity
Consumer-directed health & care experience
Be an early applicant
Consumer-directed health & care experience
501-1000 employees
Be an early applicant
$23.00/hour + Bonus + Equity
501-1000 employees
Company mission
To put people in charge of their health and care.
Role
Who you are
- 1 year of experience in a customer service and/or sales call center role
- Verifiable strong ability to influence
- Ability to work effectively in a team environment
- Strong critical thinking and problem-solving skills
- Ability to effectively organize work activities to meet deadlines
- A “delight the customer” attitude
- Strong administrative/technical skills; Comfort working on a PC using Microsoft Office (Outlook, Word, Excel, PowerPoint), CRM tools (Salesforce), IM/video conferencing (Slack/Zoom), and telephones efficiently
- Strong customer service skills with a caring personality, willing to put in extra effort to ensure our members are taken care of during potentially difficult times
- Excellent communication skills (spoken and written) in English; comfortable talking on the phone for extended periods of time and replying to emails in a timely manner
- Trustworthy and accountable behavior, capable of viewing and maintaining confidential personal information daily
- Ability to build long-lasting relationships, provide professional and knowledgeable guidance
- Exemplify great team-oriented behavior to achieve goals
- Possess a competitive drive and entrepreneurial confidence to succeed, a high level of ownership, accountability and initiative
- A designated, distraction-free home office space with ability to hard wire connect to high-speed internet (no Wi-Fi)
- While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences
What the job involves
- The Intake Coordinator reports to the Intake Team Supervisor and is responsible for providing world-class support to Members seeking surgical care and other benefits offerings
- In this role, you will contribute to an exceptional Member experience, ensuring we are meeting our metrics for inbound calls, and the first touch with our Members for their surgery care experience
- Your work will be critical to delivering superior Member care to a rapidly growing member base
- Accountable for engaging, educating, and qualifying new and existing members on our Surgery Care program offering and ensuring all benefits are clearly articulated and understood
- Convert leads into users of the care experiences offered to the Members
- Depending on the client, offer additional services and then route the call to the pod member who can best assist the member in next steps
- Provide exceptional customer service through inbound/outbound calls in our fast-paced, contact center environment
- Offer member guidance, including verification of benefits
- Ask probing questions to recognize additional patient needs
- Partner with internal clinical professionals in providing member guidance
- Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
- Are available to work a Monday-Friday shift, from 12:30pm-9:00pm CST (11:30a-8:00p MST/10:30a-7:00p PST)
- Adjust shift/scheduling based on the needs of the organization (including occasional paid overtime, shift differential, and working holidays)
- May or will work evening/overnight shifts on a rotating schedule
Our take
More than 60% of US workers who receive health insurance are enrolled into an employer-funded/managed self-insured plan. While such plans can reduce premiums for employers, this typically comes at the cost of quality, and can create more friction than self-insuring through a traditional insurance company.
Transcarent has built a unified digital platform that allows insured patients to access several different healthcare services via a single tool - including consultations, ordering and renewing medications, and chatting with medical practitioners. Speed is a key cornerstone of its approach: so far, the company has been able to connect patients with practitioners in 60 seconds on average.
The business has grown steadily, merging with BridgeHealth and more recently with Accolade. It has also acquired 98point6 and partnered with big businesses such as Walmart. Now a healthcare Unicorn, Transcarent serves over 20 million members and more than 1,700 employer and health plan clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
47% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2024
$126m
SERIES D
Jan 2022
$200m
SERIES C
Total funding: $424m
Company HQ
South Park, San Francisco, CA
Leadership
Glen Tullman
(CEO)Former CEO at Enterprise Systems, Allscripts and Livongo. Founded and was Managing Partner at 7wireVentures for 7 years.
Snezana Mahon
(President)Former COO of the company. Qualified pharmacist with experience as a VP at Evenorth and Express Scripts.
Praful Kaul
(CTO)An electrical engineering, computer science and MBA graduate, they have extensive experience in software engineering.
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