Client Success Representative, VTS
$75-90k
OTE
$60-75k
BASE
+ Equity
Commercial real estate technology solution
Be an early applicant
Commercial real estate technology solution
501-1000 employees
Be an early applicant
$75-90k
OTE
$60-75k
BASE
+ Equity
501-1000 employees
Company mission
To unify owners, operators, brokers, and tenants to capitalize on opportunities revealed in every square foot of their properties.
Role
Who you are
- You’re curious, coachable, and ready to dive headfirst into a fast-paced, goal-driven environment
- You embrace new tools and technologies to work smarter and faster
- You bring 1+ years of professional experience. Bonus if it’s in CRE, SaaS, or sales but your mindset and hustle matter most
- You thrive on structure, love hitting goals, and get fired up by being part of a team that’s building something big
What the job involves
- Client Success is the front line of VTS’s retention engine. As a CSR, you’re not only engaging with clients who use VTS to transform how commercial real estate operates, you’ll be helping shape our future
- With the support of powerful data-driven workflows and AI tools, you’ll generate meaningful client interactions at scale, test new engagement strategies and provide critical insights back to the Client Success and Product teams. Simply put, when our CSR team thrives, our customers continue to grow with us
- This isn’t your typical junior Client Success role. At VTS, you’ll be joining a high-impact, AI-augmented CS team that’s rethinking how modern client success is done. You’ll
- Be quickly trained in world-class SaaS CS techniques and real estate fluency
- Use cutting-edge tools to automate busywork so you can focus on learning, experimenting, and connecting with decision-makers at some of the most influential CRE firms on the planet
- Collaborate closely with CS mentors, marketing partners, and senior leadership to contribute directly to client retention
- See a clear path for promotion to Client Success Manager roles and beyond. Our top CSMs and leaders started in this seat
- Be part of a scaling team where every win matters and every voice is heard
- Form relationships with senior decision makers, asset managers and brokers at the top commercial real estate firms across the country
Our take
Commercial real estate is a difficult business sector to plan for, especially for the largest firms managing huge portfolios of prime office space. Marketing, leasing, data analytics and retention efforts have traditionally required an array of different solutions, often poorly integrated with one another (if at all), and decision-making is often stymied by inaccurate reporting and inflexible, clunky tools.
VTS, a leading player in the commercial real estate tech sector, seeks to change this by unifying every real estate asset and function in a single platform. Combining marketing, asset management and reporting functions into a single interface, it also delivers data insights for decision makers to inform their investment and asset strategies.
VTS's user base has grown to over 45,000 commercial real estate firms including Blackstone, Brookfield Properties, and LaSalle Investment Management, and about 60% of the US's top quality office space is managed through its platform. Having raised a significant amount of funding it is investing heavily in research and development, sourcing strategic acquisitions and hiring additional talent.
Steph
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2022
$125m
SERIES E
May 2019
$90m
SERIES D
Total funding: $304.6m
Company benefits
- Parental Leave: 16 weeks 100% paid parental leave for the primary caregiver and 6 weeks 100% paid leave for the secondary.
- Wellness: Dedicated monthly wellness events to promote physical and mental well-being.
- Exec coaching & mentorship: Extensive leadership coaching and mentorship offered through the year.
- Own a piece of VTS: Be an owner of the company you’re building with our equity packages.
- Never stop learning: VTS regularly hosts informal education sessions and provides an allowance for external courses.
Company HQ
Midtown South, New York, NY
Leadership
Nick Romito
(Co-Founder & CEO)Started his career in commercial real estate over a decade ago as a tenant rep and landlord broker at New York City’s Murray Hill Properties. Then went on to AM Properties before becoming the founder and CEO of Titan Advisors in 2009. Founded VTS in 2010.
Ryan Masiello
(Co-Founder)Started his career at Cushman & Wakefield, before getting recruited by JLL to help lead the firm’s business development efforts in New York, eventually becoming Senior Vice President.
Niall Smart
(Co-Founder & CTO)Previously co-founder and CTO at Hightower, and earlier was co-founder of Echodio, a Y-Combinator backed digital media startup that was acquired by RealNetworks in 2009.
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