Staff User Experience Researcher, Faire
$195.5-269k
+ Eligible for equity
More information about location
2 days a week in office
Online wholesale marketplace
Be an early applicant
Online wholesale marketplace
1001+ employees
Be an early applicant
$195.5-269k
+ Eligible for equity
More information about location
2 days a week in office
1001+ employees
Company mission
To empower entrepreneurs around the world to chase their dreams.
Role
Who you are
- We’re looking for smart, resourceful and passionate people to join us as we power the shop local movement. If you believe in community, come join ours
- We’re looking for team members that are great mixed methods researchers, excel at informing and influencing product development, come with a growth mindset, an energy and passion for research, and bring a genuine desire to learn and help others learn about our customers
- You’re a trained researcher and have an advanced degree in a field related to UX research (e.g. Psychology, Sociology, Anthropology, HCI etc.) or an equivalent form of relevant research training
- 6+ years of experience researching digital products and systems. 3+ years of experience as an embedded researcher with a growth stage company
- You have a breadth of knowledge about UX research, from methods to effective storytelling and have expertise in quantitative and qualitative approaches
- Great communication skills. You present research insights and recommendations clearly and confidently, regardless of audience
- A collaborative approach. You’re a great partner to others and your cross-functional teammates
- A growth mindset. You’re open and receptive to feedback and can adapt quickly in a fast-paced environment
- A product-centric researcher. You think about the value of research in terms of product development and outcomes
What the job involves
- As a Staff UX Researcher, you’ll join a tight-knit, collaborative Research team that cares deeply about Faire’s customers and ensuring they have great experiences. Our team is at the center of user experience at Faire, improving our product for the thousands of independent retailers and brands growing their businesses in our marketplace
- In this role, you’ll help shape Faire’s Retailer product, working with team members across content design, product design, engineering, product management, marketing, and customer service. You'll work across product teams to enrich existing research activities and lead new research projects to deepen our understanding of independent retailers and brands
- As one of our research team members, you’ll be an integral part of developing the culture and practice of research at Faire
- Collaborate with partners across design, product, engineering, and data science to deliver insights that allow them to define and build products and features that are valuable to our customers
- Develop and communicate research roadmaps to inform product strategy and developement
- Conduct generative and evaluative research across Faire initiatives and products in collaboration with product teams
- Develop and deliver clear and actionable data-driven insights, narratives, artifacts
- Effectively socialize insights and opportunities to inform strategic and product decisions
- Contribute to strategic thinking at the product, marketing, and company level
- Mentor and support cross-functional team members research activities
- Contribute to and positively shape Faire’s culture through collaboration, feedback, and proactive participation
Application process
- Applications for this position will be accepted for a minimum of 30 days from the posting date
Our take
Faire is a company that helps retailers find and buy wholesale merchandise for their stores, pairing independent brands with retailers. The company connects two million retailers globally to tens of thousands of brands across the globe.
In addition to a large catalog, the company attracts smaller retailers by offering net 60-day terms and free returns to boost confident buying at unpredictable times. Faire has seen impressive growth, reporting 300% year-on-year volume growth and a valuation of over $12.6B following its most recent tranche of funding from Shopify.
This investment is funding its continuing expansion into European and Australian markets, while accelerating product development, focusing on its OS for wholesale. It is also hiring talent globally as it takes aim at becoming a kind of Amazon for local and indie brands that want to sell globally.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
109% employee growth in 12 months
Company
Employee endorsements
Opportunities to learn
"I joined Faire over a month ago and the onboarding has been very comprehensive including some additional material that has been extremely helpful..."
Funding (last 2 of 10 rounds)
May 2022
$416m
SERIES G
Nov 2021
$400m
SERIES G
Total funding: $1.5bn
Company benefits
- Comprehensive healthcare
- All of our offices have been designed with local in mind—from our architects to our coffee blends
- Paid vacation time, holidays, and company-wide “Faire Fundays.”
- Including a monthly credit toward your wellness-related programs
- Generous parental and family leave, as well as fertility support benefits
- Including free access to Modern Health therapists and resources
- Optional morning meditation, plus a free Headspace membership
- Faire will match up to US$250 of your charitable donations, every year
- For personal and professional development, as well as unlimited access to training courses through LinkedIn Learning
- Whether you want to grow as a leader, hone your craft, or explore a new discipline, our career framework allows space for you to explore
Company values
- We serve our community
- We seek the truth
- We’re all owners
- We embrace the adventure
- We’re kind
Articles
Leadership
Max Rhodes
(CEO)Was previously an Advisor at Blunt Umbrellas and Director of Consumer Product at Square.
Daniele Perito
(Advisor)Former Director of Security and Risk Engineering at Square, prior to co-founding Faire.
Marcelo Cortes
(CTO)Previously a Senior Software Engineer at Google. Before that, co-founded FreePoint Inc.
Jeff Kolovson
(COO)Was Operations Lead at Square. Before that was a Business Analust for McKinsey and Co.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
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Diversity, Equity & Inclusion at Faire
Clarence Sanon (Engagement and Inclusion Manager)
- We have internal structures and mechanisms that acknowledge and counteract organizational bias while ensuring equitable opportunity across the organization.
- Our teams are balanced across demographic backgrounds and identities, ensuring equity at all levels of the organization and ensuring a region-specific nuance
- Faire Femmes: Our mission is to build a space that is inclusive, safe, and empowering for those who identify as women to succeed
- HUE: Our mission is to create a safe space where folks of colour can feel comfortable being themselves and talk to folks who get it. We want HUE members to feel confident expressing themselves, their culture, and their heritage
- Flaire: Our mission is to empower all Faire employees to express their whole selves at work, and to make Faire an inclusive environment for all members of the LGBTQ+ community
- Fairents: Our mission is to cultivate Faire into a company where working parents can thrive in their professional ambitions, maximize their impact supporting Faire business goals, and be successful in their pursuit of rewarding & fulfilling journeys as parents
- We have employee resource groups (ERGs) and a cross-functional Diversity, Equity, Inclusion, and Belonging Council (DEIB) at Faire. The DEIB Council works in collaboration with other functions to ensure integration and consideration of DEIB in policies, programs, products, and processes
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