Solutions Consultant, Vertice

• At least 4 years of work experience, with 2-3 years of experience in a solution consultant or functional advisory role
• Experience with end-to-end project management, with the ability to manage multiple client onboardings simultaneously
• Proven experience consulting on integration solutions, offering tailored recommendations for optimising workflows
• Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction
• A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy
• Strong technical skills, comfortable with software configuration, integrations, and familiar with reading JSON and API documentation

Desirable

• You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and supporting the implementation process of our new procurement workflow solution
• You’ll lead customer onboarding and guide clients on how to use our Intelligent Workflows product to achieve their goals
• This is a customer-facing role where you will be responsible for technical configuration, customization, and implementation
• You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments
• As Vertice scales, you’ll be working with a wide range of clients across various industries and regions
• You'll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our solutions consulting team
• Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges
• Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption
• Provide expert guidance on how to integrate and embed Vertice’s workflows and integration products into clients' existing systems and processes
• Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently
• Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight
• Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently
• Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met
• Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests