Customer Success Manager, Cloudtalk

German Speaker

Salary not provided

Excel

Hubspot

Zendesk

Mid and Senior level

Barcelona

4+ days a week in office

AI Business calling software

Job no longer available

AI Business calling software

201-500 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Job no longer available

Salary not provided

Excel

Hubspot

Zendesk

Mid and Senior level

Barcelona

4+ days a week in office

201-500 employees

B2BSaaSTelecommunicationsCloud ComputingSales

Company mission

To help companies around the world radically expand their contact centers’ capabilities.

Job

Company

Role

Who you are

This role is perfect for a strategic, customer-focused professional who thrives in high-velocity B2B SaaS and has a passion for solving technical roadblocks before they arise
You’re looking to make a tangible impact in a fast-growing AI-powered SaaS company
Customer-first mindset – you thrive on making customers successful
Data-driven & analytical – you’re comfortable working with Excel/Sheets, BI dashboards, and customer insights
Technical aptitude – you enjoy learning software products inside out and can guide customers in leveraging their full potential
Industry knowledge – experience in B2B SaaS, business calling software, or cloud communication tools
Proven experience – you’ve worked in Customer Success, Onboarding, or Account Management in a SaaS company
Familiarity with customer tools – experience using Zendesk, Custify, Planhat, Velaris, or HubSpot is a plus
Language skills – business fluency in English and German required

What the job involves

As a Customer Success Manager, you’ll take ownership of onboarding, maximizing adoption, and ensuring long-term customer success for our clients - leading to seamless renewals
Own the full customer journey – from onboarding to renewals, ensuring customers extract maximum value from CloudTalk
Be a trusted product expert – guide clients through best practices, collaborate with Technical Consultants, and help customers leverage advanced features
Enhance customer health – monitor usage, prevent roadblocks, and improve retention through Velaris and other analytics tools
Close collaboration with Sales & Product – ensure seamless handoffs, share customer insights, and contribute to product innovation

Application process

1️⃣ Intro Call – Meet our Talent Acquisition Team
2️⃣ Interview with the CX leaders
3️⃣ Case Study Presentation – Show us your skills
4️⃣ Culture Bar Raiser Call
🎯 Offer!

Our take

Solvakian startup CloudTalk was founded in 2018 to provide cloud telephone services to call centers. Its ‘virtual phone suite’ is designed to encompass all the needs of a growing business, and integrates CRMs and support tools, saving customers valuable time.

What makes the company stand out is the fact that it has created its own infrastructure rather than relying on third-party vendors. Its offering has been well-received, and CloudTalk has capitalised on the changing communication needs of businesses in the last few years as it utilises funds to both develop its software's impact on the business communication market and achieve financial growth.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Glassdoor (3.9)

Trustpilot (4)

Company

Funding (last 2 of 3 rounds)

Jan 2024

$23.3m

SERIES B

Feb 2021

$7m

SERIES A

Total funding: $31.9m

Company HQ

Yonge-Bay Corridor, Toronto, ON

Leadership

Martin Malych

(Co-Founder & CEO)

Previously Technology Leader and Managing Partner at Adbee digital, and Digital Head Developer at Elite Solutions/VML Slovakia.

Viktor Vanek

(Co-Founder)

Previously a System Administrator at Elite Solutions, and a System specialist at GSM-R Network.

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