Commercial Team Coordinator, Arbor Education

• 3+ years of relevant experience in a coordination, operations, EA, team operations, project coordination, or business support role
• Highly organised with a natural knack for keeping lists, running tight processes, and bringing order to a busy environment
• Strong written communication skills to draft clear team updates, tidy meeting notes, and polished briefings
• Comfortable with tools like Google Workspace or Microsoft 365, Slack/Teams, and quick to learn CRM/reporting tools (e.g., Salesforce, HubSpot)
• Strong attention to detail and a calm demeanor under pressure when juggling competing priorities
• Discretion and good judgement when exposed to sensitive commercial, people, and customer information
• Curious about how commercial teams work and keen to build commercial awareness over time
• Low ego, high standards, and happy being the person who makes everyone else look good

Desirable

• The Commercial Team is large, fast-moving and operationally complex. To keep it running smoothly, we need a Commercial Team Coordinator to be the operational backbone and glue across a 250+ person commercial organisation
• You will work directly with the Chief Commercial Officer (CCO) and the commercial leadership team to ensure the function operates with rhythm, clarity, and discipline
• This is a hands-on, execution-focused role where you will manage multiple diaries, handle internal communications, coordinate logistics, and support exciting events like Sales Kick-offs and conferences
• It is a brilliant opportunity for someone who wants to learn how a modern commercial organisation works from the inside, offering a strong launchpad for progression into a wider commercial career path
• Run the commercial team's operating rhythm
• Own the scheduling and logistics of recurring meetings—including leadership team meetings, all-hands, team off-sites, monthly business reviews, and 1:1s
• Prepare agendas, circulate pre-reads, take clear notes, and follow up on actions to make sure nothing falls through the cracks
• Maintain a shared view of upcoming commercial team milestones, events, and key dates to help drive project work
• Support the CCO day-to-day
• Manage the CCO's commercial-related diary, prioritising time on what matters most
• Prepare meeting packs, briefings, and short summaries ahead of internal and external meetings, ensuring sensitive data is handled securely and appropriately
• Coordinate the CCO’s input into Key Group executive meetings and board reviews, and arrange domestic travel and expense reports for the Commercial SLT
• Keep the team informed and connected
• Run the internal communications cadence (weekly updates, newsletters, town hall logistics, and Slack/Teams announcements)
• Ensure colleagues across our geographically dispersed sites are equally informed, included, and engaged
• Coordinate reporting and basic data tasks
• Pull together regular commercial reporting packs by working with Revenue Operations, Finance, and team leads
• Maintain trackers for OKRs, key projects, and team priorities
• Format and proofread documents, decks, and reports to a high standard before they go to leadership
• Coordinate events and off-sites
• Plan and run logistics for commercial team events: leadership off-sites, sales kick-offs, team away-days, and customer-facing events
• Manage budgets, vendors, venues, travel, and on-the-day delivery
• Tidy operations and ways of working
• Keep shared drives, document libraries, Asana boards, Slack channels, and team AI libraries organised and up to date
• Maintain distribution lists, org charts, onboarding materials, and team directories while identifying small process improvements

• Phone screen
• 1st stage
• 2nd stage