Human Resource Advisor, Addison Lee

£45-50k

Mid and Senior level

London

4 days a week in office

Taxis, couriers & chauffeurs

Job no longer available

Taxis, couriers & chauffeurs

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Job no longer available

£45-50k

Mid and Senior level

London

4 days a week in office

501-1000 employees

B2CB2BLogisticsTransportMobilityDelivery

Company mission

To disrupt and revolutionise the industry, by allying the latest technologies with traditional customer service values.

Job

Company

Role

Who you are

CIPD Level 5 qualification or equivalent, or relevant experience
Experience delivering briefing or training sessions to managers
Experience supporting restructures and consultation processes
Demonstrable experience taking ownership of employee relations cases
Ability to communicate with and influence people at all levels within the business
Pragmatic and commercially aware, with the ability to build effective relationships across locations
Comfortable and confident operating with some ambiguity, using sound reasoning to determine approaches
Experience providing support and coaching to people managers
A data-driven and analytical approach to managing employee relations cases, accurate tracking, and reporting trends
Experience delivering projects, with strong organisational skills and attention to detail
A desire to continuously improve and develop HR and employment law knowledge

What the job involves

We have an exciting opportunity to join our HR team as a Human Resource Advisor. This position will support the HR Business Partner and Senior HR Business Partner across multiple sites
You will provide practical, generalist HR advice and support across Addison Lee’s varied departments, managing an employee relations caseload while supporting managers, people initiatives, and wider HR projects. You will also support policy and process changes, help improve the employee lifecycle alongside HR Operations, and assist with restructures and organisational change. You will coach and guide managers on policies and processes and lead HR projects from concept to delivery, with support from the HR Business Partner(s)
Advise and coach managers through investigations, hearings, and appeals
Manage an employee relations caseload end-to-end, escalating complex or high-risk matters where required
Manage investigations both face to face and remotely via Teams
Keep employee relations trackers up to date and accurate, and provide insights into trends and analysis
Use people data to identify risks and opportunities and support evidence-based decision-making
Spot risks and trends early and escalate complex or high-risk cases to the HR Business Partner
Support the review and updating of policies and processes in line with legislative changes
Advise the Head of HR on changes to policies and processes
Assist with rolling out new or updated policies, including preparing short guidance for managers
Support projects and initiatives that enhance the employee lifecycle, working with HR Operations
Advise and support managers with probation, flexible working, and family-related matters
Support exits, including resignations and redundancy processes, with guidance from the HR Business Partner
Build manager capability and confidence through coaching, practical advice, and guidance
Encourage managers to take appropriate ownership of their people matters
Run briefing or training sessions on common HR topics
Support restructures and consultation processes, including drafting documents and keeping records
Help prepare communications for affected employees and managers
Lead and/or contribute to defining HR projects, agreeing their scope, goals, and success measures
Track progress, manage risks and issues, and keep stakeholders updated with clear, timely reports
Close each project with a review of the benefits delivered and lessons learned

Salary benchmarks

Our take

Addison Lee, founded in 1975, is London’s largest private hire company today, providing car and courier services for individuals and businesses.

The company’s main competition these days are ride-hailing firms such as Uber, but Addison Lee hopes to stand out with its practiced professional customer service. Though mainly serving London, the company also offers managed services in New York and across the US.

Addison Lee serves a large portion of the FTSE 100, operates thousands of vehicles, and provides up to 30,000 rides a day in London alone. The company also made the jump to a fully electric fleet in 2023, acquiring low-carbon taxi fleet Green Tomato Cars. In 2024, it was itself acquired by ComfortDelGro, a multinational transport group, with plans to expand services into Liverpool, the Wirral, Chester and Aberdeen through integration with CityFleet Network.

More recently, Addison Lee has strengthened its position in the corporate travel market through an expanded partnership with Your Travel Corporate (YTC), providing integrated ground transport services including airport transfers, executive vehicles, and chauffeur services. This collaboration extends across the UK and its global network in over 90 countries, reinforcing the company's focus on delivering end-to-end solutions for business clients.