Product Solutions Specialist, Live Nation
Entertainment events promoter and producer
Job no longer available
Entertainment events promoter and producer
1001+ employees
Job no longer available
1001+ employees
Company mission
To help live music fans more easily and quickly find concert tickets and information about their favourite artists and venues.
Role
Who you are
- Minimum of 2 years in software product support in a remote environment
- Prior Ticketmaster or ticketing experience required
- Ability to speak German and English required
- Additional languages preferred
- Advanced product knowledge and understanding of the developer’s language, such as SQL, HTML, XML or a programming language preferred
- Excellent communication skills
- Attention to detail and ability to analyse and solve problems
- Proficient on Microsoft Office
- Excellent time management and organizational skills and the ability to react to changes requiring re-prioritization of workload
- Fluent in spoken and written English. Multi-lingual is preferred
- Excellent leadership traits that promote a highly functioning team environment based on trust, respect and cross-organization collaboration
- Strong aptitude to motivate, mentor, and lead company and client staff in a team driven environment
- Excellent interpersonal and communication skills – ability to influence
- Candidate must be detail oriented, organized, and able to work in an agile environment
What the job involves
- Typical 8-hour or country equivalent workday with afterhours support as needed
- Rare travel, domestic and international
- The Implementation and Solutions team, which is part of the Global Support & Operations organization, is responsible for providing outstanding support for internal teams and the Ticketmaster client base
- The team mission “Support the Client, Support the Account Teams, Support the Fan” and strives to provide excellent support while realizing improvements in efficiency, ever-changing technology, support needs and professional growth for the staff
- Expert level support focusing on external and internal escalated issues via Salesforce
- Subject matter expert in one of more of our products
- Participate in product meetings and work directly with developers on the most complex of issues helping find the root cause of an issue
- Create and update Knowledge Articles as needed
- Take lead on special projects for a specific product(s) as needed
- Have in depth product knowledge used to advise internal teams on how to best use a product(s)
- Have knowledge of how our other products work that Product Solutions supports, so that you can still support them, especially focusing on those that interact with your core product(s)
- Log all work via Salesforce
- Potential to work some weekends/holidays—rotating basis
- Goal of resolving the highest percentage possible, thus reducing the time of a product manager, QA or development spent doing support
- Ensuring full and accurate details of all interactions are recorded into a call management system whilst responding to incidents and requests within agreed SLA’s
- Coordinate networking queries/configurations on behalf of the client with escalation options to expert teams
- Updating website configuration and content
- User account creation and maintenance
- Assist with installation of PC’s, printers, and chip and pin devices and provide escalation options to expert teams
- Any other duties and projects as required by Management
Our take
Live Nation is the world's leading live entertainment company, sitting at the top of the market in live events and ticketing. Formed in 2005, it is a major international company, with key business segments made up of concerts, ticketing, and sponsorship and advertising.
Despite its dominant position in the market, the company saw an 84% drop in revenue during 2020 and the closure of live events. Since then, however, demand has been stronger than ever for their ticket sales. This is a reflection that live events remain a clear priority for consumers and has been further reflected in Live Nation's acquisitions of companies - like Goodlive - that complement and bolster Live Nation's portfolio.
In addition to live events, a key area to watch for Live Nation will be the rise of online concert streaming, like that undertaken by competitors such as Driift. Major festivals such as Glastonbury have trialled online concerts with mixed reviews. If it proves successful, this could be a major new section of the entertainment market and a big potential part of Live Nation's future ventures.
Freddie
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Company benefits
- HEALTH: Medical, Dental and Vision benefits for you and your family, including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSAs)
- YOURSELF: Paid time off policy including holidays, sick time, and day off for your birthday, free concert tickets
- WEALTH: 401(k) program with company match, Stock Program Reimbursement
- FAMILY: New parent programs & support including caregiver leave and baby bonus, infertility support
- CAREER: Tuition reimbursement, student loan repayment internal growth and development programs & trainings
- OTHERS: Volunteer time off, crowdfunding network
Company HQ
Beverly Hills, CA
Leadership
Michael Rapino
(CEO & President)Michael joined Live Nation Entertainment in 2005 as CEO and President. Previously, he spent 10 years in various Marketing and Entertainment roles at Labatt's Breweries of Canada. He also held several roles at Clear Channel Communications, including CEO and President of Global Music.
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