Senior Enterprise ABM Marketing Manager, Gorgias
CA$169.3-211.8k
OTE
CA$152.4-190.6k
BASE
+ 0.005% – 0.019% Equity
eCommerce customer support helpdesk
Be an early applicant
eCommerce customer support helpdesk
201-500 employees
Be an early applicant
CA$169.3-211.8k
OTE
CA$152.4-190.6k
BASE
+ 0.005% – 0.019% Equity
201-500 employees
Company mission
We believe that next version of commerce should be more open and anyone should be able to be a part of it, as a merchant or a customer. We believe decentralized commerce is better for everyone.
Role
Who you are
- Proven ABM expertise with enterprise or commercial accounts (not SMB-focused)
- Track record of high-quality campaign execution – able to share specific examples of impactful ABM programs
- Strong communicator and able to influence and coordinate across multiple stakeholders
- Ability to get buy-in externally and internally on ABM initiatives
- Independent and confident, with enterprise ABM skills stronger than our current leadership team
- Comfortable providing direct and honest feedback, including around existing processes and people
- Strategic thinker with the ability to challenge assumptions and introduce new, higher-bar approaches
What the job involves
- We are seeking an exceptional Senior Enterprise Account-Based Marketing (ABM) Manager to own the scope of our enterprise ABM strategy
- This role is focused on developing and executing world-class ABM programs that target enterprise accounts
- Unlike broad SMB-focused approaches, this position requires someone who has already proven success building bespoke campaigns for enterprise and commercial clients, ideally within Fortune 500 accounts
- We want somebody comfortable operating at the highest level, partnering with the biggest clients and representing some of the worlds most famous brands
- You know how to get the right people in the room and then once there, ensure that everybody wins
- You will act as the quarterback for Gorgias ABM initiatives, coordinating across sales, partnerships, events, product marketing, and content
- Success in this role means upgrading the quality of our enterprise marketing across all channels, while partnering closely with leadership to move our company further upmarket
- Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact
- Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision
- Elevate the quality of enterprise marketing touchpoints, including events, webinars, website messaging, and product demos
- Act as a central connector between events, partnerships, sales, product marketing, and content teams to deliver coordinated programs
- Provide constructive feedback on marketing execution, including identifying gaps and helping shape resourcing or personnel improvements if needed
- Build relationships across the organization by being collaborative, approachable, and highly effective in cross-team coordination
- Serve as a thought partner to senior leadership, challenging existing SMB-oriented approaches with enterprise-level expertise
- If successful, develop and lead a growing ABM team to scale enterprise initiatives
Our take
With the surge in online shopping, eCommerce merchants are increasingly prioritizing customer communications to enhance the overall shopping experience. This heightened emphasis puts greater pressure on support teams to promptly and accurately address customer inquiries.
Gorgias offers an all-encompassing customer support helpdesk equipped with artificial intelligence tools tailored for customer service teams. The platform allows eCommerce businesses to streamline responses to frequently asked questions through a single application. By automating these responses, support agents can allocate more time to engaging in meaningful and profitable interactions with customers, thereby potentially driving sales.
Catering to over 10,000 stores, including prominent brands like Princess Polly, Steve Madden, and Marine Layer, Gorgias faces competition from established players like Zendesk, Freshdesk, and HelpScout. Despite this, the company has experienced notable growth, expanding its presence across the US, Europe, and Australia. Along with funding that will fuel the development of its Automation Add-on feature, aimed at providing customers with instant answers to alleviate support workload.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2024
$29m
SERIES C
Aug 2022
$30m
SERIES C
Total funding: $101.4m
Company benefits
- 60th and above percentile in compensation
- Health coverage
- Generous Equity Package
- Company Offsites
- Ergonomic setup at your service + 700$ for your home workstation
- 16-week parental leave, including maternity, paternity, and adoption leave
- Daily catered lunch
- 5 Weeks of Vacation
- Retirement Benefits
- Fully Stocked Kitchen
- 3 weeks of Paid Sick Leave
- $2,000 learning/professional development stipend
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Alex Plugaru
(CTO)Former Web Developer at Gymglish, Eau de Web, Innobyte and Liquid Studios.
Romain Lapeyre
(CEO)Former Product Manager at Work4 and Business Developer at Scalr. MA in Management from HEC Paris.
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