Partner Success Senior Associate, Kiva
$55.8-70k
More information about location
International non-profit expanding financial access
Open for applications
International non-profit expanding financial access
201-500 employees
Open for applications
$55.8-70k
More information about location
201-500 employees
Company mission
To expand financial access to help underserved communities thrive.
Role
Who you are
- The ideal candidate is comfortable and familiar with working with a technical product, either through a customer success role or an operations role
- The ideal candidate will be a proactive, self-directed and organized professional who possesses the following skills and attributes:
- Minimum 1-3 years of operations, account management or project management experience
- Work experience in a fast-paced, technology and growth-oriented organization
- Operationally focused and excited about process improvements
- Bachelor's degree or graduate degree
- Strong interpersonal skills
- Ability to work independently and collaboratively as part of a team
- Flexibility and ability to manage multiple projects and priorities simultaneously
- Extreme attention to detail
- Excellent verbal and written skills
- Have a passion for our mission and a strong desire to impact a dynamic non-profit organization positively
- Have a passion for financial inclusion and the unique ways technology can be leveraged to alleviate poverty and make a positive impact on the world
- Have a positive, can-do attitude and a willingness to tackle everything from the nuts and bolts of a partnership to high-level strategy on new initiatives
- Be an innovative and creative thinker; you're not afraid to try something new and inspire others to do so
- Be resourceful and not afraid to ask questions and put yourself out there
- Have a very high level of personal and professional integrity and trustworthiness
- Have a strong work ethic and require minimal direction
- Work well independently and as part of a team
- Thrive in a fast-paced and fun environment
What the job involves
- This position is an integral part of Kiva's Strategic Partnerships, Communications, and Creative team and will be focusing on Kiva’s partnerships program, known as managed lending
- Managed lending is a solution for companies (as well as foundations and high-net-worth individuals) with philanthropic goals to donate funds to support Kiva’s mission while engaging their employees and stakeholders
- The Partner Success Associate will support Senior Account Managers on running cause marketing and employee engagement campaigns with Kiva’s corporate partners
- Kiva’s partners leverage technology to deploy their funds efficiently through products like promotional lending credits or matching
- This role will troubleshoot, document processes, and collaborate with Kiva’s product teams
- This role will support Senior Account Managers on larger accounts and provide ongoing and inbound partner support on smaller partners
- Partner success: 60%
- Manage inbound inquiries for Kiva’s partner support queue, including answering FAQs, generating ad hoc reports, providing first level support, etc. and coordinating escalations as needed
- Support AMs in planning, launching, and celebrating campaigns for small partners (<$50k)
- Correspond with small partners to encourage fund activation, leveraging templates and recommendations from Account Management team
- Monitor deployment of automated funding programs to ensure we continue meeting success metrics
- Assist and support Senior Account Managers in managing relationships of corporate partners, including gathering assets, answering program questions, and creating partnership materials such as campaign report outs and partnership wrap ups
- Assist in written communication for partners/donors and maintain ongoing communication with supporters
- Assist with, and update, campaign material creation and organization including toolkits, webinars, demo videos and product instructions
- Operations support and troubleshooting: 40%
- Test, troubleshoot, and document new product or new feature launches
- Own back-end account creation and set up for new and existing partners
- Set up partner dashboards, user entries, and reports
- Support in partner feedback and new product testing coordination including:
- Organize and create up to date demos in partnership with the product team
- Support with partner-facing new process documentation
- Organize feedback needs from the product team
- Manage quarterly reporting processes for all Managed Accounts
- Analyze and synthesize partner performance data
- Aid in the data integrity and reliability of partner campaigns in Salesforce
- Identify opportunities for creating efficiencies and automations in the Account Management process
- Continually maintain and improve tools and processes unique to Kiva’s managed lending programs
- Support on special projects based on growth channels for b2b, including creating one pagers, toolkits, and doing market research
Application process
- Screening Question:
- Please tell us why you are uniquely qualified to serve as Kiva's Partner Success Associate
Our take
Over 1.7 billion people around the world are unbanked and can’t access the financial services they need. This means they are missing out on some of the key ingredients of business success.
Kiva wants to fix this. In a nutshell, it offers crowdfunded loans that unlock capital for underserved communities. This not only enhances the quality and affordability of financial services but also tackles the underlying obstacles to financial inclusion. Kiva's approach revolves around providing loans rather than donations, bringing sustainable transformation to deserving communities where previous charity-based efforts provided only temporary relief.
Kiva's achievements are remarkable: to date, it has facilitated nearly $2 billion in loans, benefiting over 4.3 million borrowers. With rapid advancements in communication and transportation fueling global interconnectedness, Kiva is poised for further growth. This global shift presents new opportunities worldwide, positioning Kva to expand its positive impact.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Jul 2020
$2.5m
GRANT
Dec 2013
$3m
GRANT
Total funding: $11.8m
Company benefits
- Stay healthy: We offer medical, dental, and vision insurance. Several offerings provide 100% coverage of premiums for you, plus 80-90% coverage of premiums for your dependents
- Take time off: Life happens. So do vacations. Take time off for both. All salaried employees get unlimited PTO.
- Build community: We love working together so much, we’re listing it as a benefit. Because it is. There’s always time to connect with coworkers. Whether it’s an All Hands meeting, a Brown Bag session, or our Lunch Club, we’re always building a more diverse and inclusive community
- Grow your career, grow your mind: Boredom isn’t an option. All full-time employees get a $750 stipend for continuing education, conferences, and classes
- Take parental leave: Kids are a lot of work. We give all new parents (biological, adoptive, and foster) 10 weeks of paid time away, plus fully paid pregnancy disability leave for birth moms
- Retire (eventually): Every year, we’ll give you $2,500 toward your 401(k)
Company HQ
Mid-Market, San Francisco, CA
Leadership
Vishal Ghotge
(CEO, not founder)Prior to joining Kiva, they served as the CPO at Payscale and as the VP of Product at Groupon.
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