Senior Solution Engineer, Taktile
+ Equity
Cloud native AI software for the financial services industry
Open for applications
Cloud native AI software for the financial services industry
21-100 employees
Open for applications
+ Equity
21-100 employees
Company mission
Taktile's mission is to accelerate the adoption of Machine Learning technology in the financial industry.
Role
Who you are
- You know how to build strong customer relationships with stakeholders across different levels of seniority and including both technical stakeholders in an organization (e.g. Principal Engineers, Data Scientists) as well as business stakeholders (e.g. Risk Managers, Credit Analysts)
- You are curious and customer-centric. You enjoy learning about our customers’ and prospects’ businesses and helping them solve challenges
- You are able to plan and manage project scope, expectations and timelines. You will need to manage multiple projects across customers that will be at different parts of their journey with Taktile
- You are humble and have a growth mindset, with a willingness to learn new skills and methodologies and bring best practices into our business
- You are collaborative and work well with your peers in Marketing, Sales, Product, Engineering and the Customer Success team
- You are creative and proactive - you’re always looking for ways to stand out with customers and prospects
- You have excellent written and spoken English
Desirable
- Live for Customer Value: You have at least 2-5 years of experience working within Enterprise / "high touch" Solution Engineering, as a technical Customer Success Manager / Engineer in a B2B SaaS company or as (Technical) Senior Consultant
- Technical expertise: You have a general understanding of REST APIs (design, integration, authentication)
- Data & Analytics: You have experience in applying and optimizing statistical and machine learning models to solve business problems. You are familiar with the state of the art data & analytics tech stack and workflow automation platforms which helps you creatively solve your customers' automation and optimization problems
- Business domain expertise: You have acquired domain expertise in the financial services industry (banking, insurance, capital markets, payments, etc.)
What the job involves
- As a Solution Engineer, you are core to our mission of transforming our customer's decisioning infrastructure to enable them to optimize and automate complex and mission critical business decisions
- You will work in partnership with Taktile's Sales Team and are making sure our customers get value from Taktile throughout their entire lifecycle
- You are a trusted advisor to our customers and help them achieve their strategic goals and realize value by using Taktile in their decisioning tech stack
- You discover and translate customer's strategic priorities and problem statements into high impact use cases leveraging Taktile during the sales process and throughout the entire customer value journey including adoption, expansion and renewal
- You build demos, support our sales team and customers in building business cases and design and scope proof of value projects which demonstrate the value Taktile delivers for the customer within a short amount of time
- You collaborate with partners and customers to design and build solutions in Taktile's Decisioning Platform
- You lead proof-of-value projects and can communicate the value opportunity of a full implementation and the corresponding strategic roadmap to senior stakeholders up to C-level executives
- You onboard and work with various of our customers' teams (domain experts, product, engineering, data science) to help them solve real-world problems
- You understand people and technology, and are proficient and diligent in writing and testing Python code and committed to providing an excellent experience and fast time to value to Taktile’s customers
- You will work with product management to translate your knowledge of customer problems into product insights to shape Taktile's product roadmap
- You will create re-usable collateral, best practices & tools to help scale your knowledge and expertise across the solution engineering function
- You lead the discovery for new use cases and implement them on the platform to assess product-solution fit
- You provide feedback to our product team and share results of your discovery with go to market functions
Our take
Taktile’s goal is to ultimately enable its enterprise customers in the financial services industry to adopt machine learning (ML) technology and deliver ML applications. Whilst ML may seem old news, enterprise level businesses in the financial services have been slow to adopt it due to a shortage of expertise, IT resources, and regulatory freedom. The wealth of granular data at their fingertips has, therefore, gone underutilised. With Taktile, these organisations can easily deploy, maintain, and monitor ML applications on a single platform, finally putting crucial ML tools in the hands of enterprise level businesses.
Whilst Taktile are still young, they have inspired impressive confidence in some high profile backers, including Y Combinator, and the founders of industry behemoths like Datadog and Github. Presumably this is in anticipation of the reported wave of AI transformation about to break over the financial services - nearly 90% of financial services execs, by one report, plan on boosting their AI investments over the coming years.
Platforms like Taktile may well prove a crucial facilitating force in this rising tide, and a fertile ground for new innovation - alternatively, enterprises could follow the lead of more agile startups and take their ML development in-house. The latter may, in fact, seem a more attractive long-term solution, so Taktile will need to ensure its platform remains convincingly superior. However, evidence of sustained investor interest in Taktile came from its November 22 Series A funding to the sum of $20 million.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Nov 2022
$20m
SERIES A
Aug 2021
$4.7m
SEED
Total funding: $24.7m
Company benefits
- Work with colleagues that lift you up, challenge you, celebrate you and help you grow. We come from many different backgrounds, but what we have in common is the desire to operate at the very top of our fields. If you are similarly capable, caring, and driven, you'll find yourself at home here
- Make an impact and meaningfully shape an early-stage company
- Experience a truly flat hierarchy and communicate directly with founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo
- Learn from experienced mentors and achieve tremendous personal and professional growth. Get to know and leverage our network of leading tech investors and advisors around the globe
- Receive a top-of-market compensation package
- Get access to a self-development budget you can use to e.g. attend conferences, buy books or take classes
- Use the equipment of your choice including meaningful home office setup during the COVID-19 pandemic
Company values
- Passionate Responsibility - We all behave like owners, take individual responsibility for achieving Taktile's goals, and do what we have to in order to succeed
- Growth Mindset - We are intellectually curious, want to get better individually and as a team, and inspire others with our thirst for growth
- Desire For Impact - We want to do things that matter for the world and contribute to a bigger picture.
- Creative Pragmatism - We care about solving problems in the most effective possible way. We know when innovation is necessary, but don't re-invent the wheel.
Company HQ
Battery Park City, New York, NY
Articles
Leadership
Maximilian Eber
(Co-founder)With a PhD in Philosophy from Harvard University, he went on to on Machine Learning and Causal Inference at QuantCo.
Maik Taro Wehmeyer
(CEO & Co-Founder)Currently Member at European Commission, Founding Member at KI Bundesverband e.V. Previously Machine Learning Engineer at QuantCo and Research Associate at Harvard Business School.
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