Customer Success & Operations Associate, Artis
£32.5-35k
5 days a week in office (Victoria, London)
Real-time price discovery and analytics for commodities traders and brokers
Posted today
Real-time price discovery and analytics for commodities traders and brokers
21-100 employees
Posted today
£32.5-35k
5 days a week in office (Victoria, London)
21-100 employees
Company mission
To be the operating system for global commodities trading
Role
Who you are
- Smart, ambitious and hard-working, with a strong desire to learn and progress quickly
- A quick learner who can get up to speed with unfamiliar products, processes and markets
- Comfortable working under pressure and dealing with problems as they arise
- Willing to get stuck into a wide range of hands-on operational tasks and customer requests
- Strong numerical reasoning and attention to detail
- Clear and confident written and verbal communication
- Happy working full-time from our office in Victoria, London
Desirable
- An interest in commodities, trading, financial markets or technology
- Strong Excel skills
- Experience with Python, SQL or other data tools
- Previous experience in a startup, customer-facing, operational or analytical environment
- An interest in developing towards a role in Customer Success, Sales, Product, Data, Marketing or Operations
What the job involves
- Handle customer support queries and help traders and brokers get the most from Artis
- Support the day-to-day operational work required to keep our platform, data and customer workflows running smoothly
- Help onboard new customers, users and workflows
- Investigate customer, product and data issues, often working across Customer Success, Product, Data and Engineering to resolve them
- Test new product features and help identify bugs, usability issues and areas for improvement
- Use Excel, AI and internal tools to analyse data, troubleshoot problems and support operational processes
- Build a strong understanding of commodities trading, our customers and our product through hands-on experience and on-the-job training
- Spend your first 6–12 months building a strong foundation, with strong performers able to take on greater responsibility and potentially move into Customer Success, Sales, Product, Data, Marketing or Operations
Application process
- 1. Screening call – A short introductory call to learn more about you and talk through the role
- 2. Assessment centre – An in-person assessment at our Victoria office, where you'll complete a small number of individual and group exercises and meet members of the team
Salary benchmarks
Our take
Many commodity traders still rely on Excel spreadsheets for their day-to-day work. However, in the fast-paced industry, the software is often too slow for collaboration and cumbersome when interpreting large data models. Artis has created a faster, more agile alternative for traders and brokers.
Artis has designed an integrated platform that offers real-time collaboration, all connected to the Exchanges and live broker curves, enabling quick trade decisions. Its workflows are engineered for the specific needs of traders, brokers and tech teams as well as their risk and asset managers. In short, then, Artis unifies the trading workflow and offers more flexibility, connectivity and collaboration than the outdated Excel model.
Though a small company in a sea of large competitors, Artis has been taken up by companies such as Exxon Mobil, Macquarie and Trafigura, indicating a growing reputation in the trader workflow space.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Discretionary bonus
- Contributory pension scheme
- Fitness classes
Company values
- One Global Heartbeat
- Provenance
- Granularity
- Versatility
Company HQ
Victoria, London
Leadership
Sebastian Ferraccù
(Co-Founder & CEO)Previously worked as a Trader at Interchem, Mercuria Energy, Morgan Stanley and Sempra Energy Trading.
Manpreet Babbra
(CTO)Previously worked at betfair and Morgan Stanley.
Michael Giordmaina
(CRO)Led sales teams and revenue growth for high growth companies across exchange data, feeds, ratings.
Naji Aziz
(Head of Product)Previously worked as a trader and analyst in commodities trading, including Noble, Dare, Onyx and JP Morgan.
People progressing
Progressed from the Graduate programme to a Sales Associate within 6 months of joining.
Joined as a Junior Frontend Engineer and has consistently grown his responsibilities. Within 1 year he proved himself as a Frontend Engineer and is now pushing towards Senior level.
Diversity, Equity & Inclusion at Artis
- We're building a team with a wide range of backgrounds, experiences and perspectives, and we are convinced that it'll make our product better. Our team already spans many nationalities and a broad range of ages and career paths.
- We welcome applications from people who are underrepresented in technology and commodities, and we're committed to giving everyone a fair opportunity to do their best work.
- We use the same structured interview process for every candidate, and our hiring leads actively work to keep assessments fair and focused on ability.
- We keep our job requirements deliberately short and focused on what genuinely matters for the role. If you're excited by the work but don't tick every box, please apply anyway. Strong candidates often underestimate their fit.
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