Customer Success Specialist, Qustodio
B2C SaaS
Parental control and digital wellbeing software
Open for applications
Parental control and digital wellbeing software
21-100 employees
Open for applications
21-100 employees
Company mission
Qustodio's mission is to help families and educators live smarter in an increasingly digital world.
Role
Who you are
- Experience as Customer Support Agent or Customer Success Specialist
- Great communication skills
- Open to work late shifts (from 4pm to 1am), as you will be dealing with US market mainly
- A positive and proactive attitude and open mind that approaches problems from all angles
- English with fluent level and strong communication skills
- Ability to learn quickly and manage workload in a cooperative and demanding environment
- Excellent attention to detail and fully computer literate and tech-savvy
- Flexibility and adaptability to change
What the job involves
- As a Customer Success Specialist your mission will be to provide outstanding and dedicated customer service to our higher end customers
- You will be working within our Customer Support Team and directly with Customer Marketing Manager to ensure delivery of high quality phone support service to achieve customer success and impact business goals
- Provide outstanding and dedicated phone support service directly to our customers
- Address customer technical issues, guide and help to onboard in order to succeed with the product
- Develop relationships with customers and maintain their record by keeping log, classifying and tracking queries
- Prioritize and manage different tasks throughout the day to deliver excellency
- Collaborate with the team and update stakeholders about any related issues and possible improvements to increase customer satisfaction
- Maintain strong relationship with both your team and Customer Support team to keep up-to-date on all day to day matters and quality standards alignment
Our take
With the rise of social media and mobile-first platforms, the risk of online threats and health issues resulting from screen time has ballooned. Children are one of the most at-risk groups, and this has led to a doubling down of efforts to develop mitigation and protection measures. Parental control software has consequently become a key market showing higher-than-anticipated growth that looks set to accelerate going forwards. Tech startup Qustodio has its sights set on becoming a major player.
Qustodio’s parental control tools make for a robust offering. They reduce the threats children are exposed to online, filter and monitor children’s browsing habits, and help instil healthy habits regarding device usage. Crucially, it is one of the few parental control solutions that still offers call and text monitoring. This is an important edge, as competition is otherwise incredibly tight between Qustodio and rivals like NetNanny or Kapersky.
Qustodio, like all major players in the space, will have to contend with the growing concern that the comprehensive permissions it requires leave users open to data privacy breaches. However, this is an area that the industry is working hard to improve on. In 2022, Qustodio was acquired for $52 million by Qoria, formerly Family Zone, an Australian cyber-safety for students platform. This will bolster Qustodio's global reach.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Sep 2014
$1.5m
SEED
Sep 2012
$1m
SEED
Total funding: $2.5m
Company benefits
- Great culture - friendly and emphasises both teamwork and fun
- Our company is home to over 15 nationalities
- Flexible working hours - and there are possibilities to work from home
- Interesting challenges in a fast-growing technology company for you to grind your skills
- Private health insurance
- In-house training and team building events
- A modern and fully equipped office headquarters in Barcelona city center,
- Daily fruit and beverages supply
- Daily catering for lunch
- 23 days of holidays per year. Half day off on your b'day
- Flexible benefits
Company values
- We’re a diverse group that advocates openness, curiosity, and balance – both at work and when it comes to digital lives
- We believe in the importance of using tech in positive ways for education and fun
- We put family first: we start everything by looking at the family’s point of view, and go from there
Company HQ
Dreta de l'Eixample, Barcelona, Spain
Articles
Leadership
Eduardo Cruz
(CEO)Previously co-founded digital identity solutions provider Redtrust.
Josep Gaspar
(CTO)With a background in IT management and software architecture, he also founded information security consultancy firm NeutralBit, and co-founded Redtrust.
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